County Dublin, Ireland
Experienced, with a demonstrated history of success across varied industries, including superannuation and financial services. Strong information technology professional skilled in Data, Analytics, Client Management , Team Building, Relationship Building and Mentoring.
Leading Account Management Team in EMEA - Focussed on DACH, SEUR & MEA
- Managed portfolio of 8-10 clients across superannuation & sports Australia-wide - Achieved & exceeded KPIs across retention, cross/up-selling & personal development - Working across multiple functions internally & externally to deliver key projects - Drove new client acquisition for the business through referrals in both client industries, arising from consistent focus on delivering excellent client outcomes - Proven ability to quickly respond to business-critical issues, identify solutions, and then implement these effectively
Empirics is one of Australia's leading providers of data integration, data science, analytics and business intelligence solutions, servicing clients in diverse industries including superannuation, sport, banking, insurance, travel, retail and automotive. The Empirics business is part of the ASX 100 listed Link Group, who serve over 2,300 clients globally.
• Working within the Macrofertil brand • Handling large client relationships ($50m+/year sales) • Collaborating across business platforms to achieve company-wide targets • Monitoring data to ensure efficient operations execution
• Working on RTS (Return to Sender) project • Creating new promotional Holden policies • Assisting underwriting team
- Processing customer queries via Twitter, Facebook & Instagram - Reporting statistics to relevant stakeholders - Preparing daily reports on contact levels