Youngsville, North Carolina, United States
Results-driven eCommerce Marketplace Manager with 19 years of strategic omnichannel experience across diverse digital marketplaces (Shopify, Amazon, eBay, Walmart, BigCommerce, Google Shopping, Poshmark). Proven track record of managing high-volume Direct to Consumer sales and optimizing channel performance. Trained and led cross-functional teams in inventory purchase and management, product cataloging, customer service, shipping and returns. Skilled in inventory optimization, product lifecycle management, and digital merchandising. I’ve managed over 500,000 SKUs across 20+ accounts and generated $20M+ in annual revenue through optimized merchandising, product lifecycle strategy, and DTC channel growth. I'm deeply skilled in Rithum (ChannelAdvisor), Excel analytics, and data-informed decision-making that drives both customer satisfaction and operational efficiency. Key Competencies: • Marketplace Management (Amazon, Walmart, eBay) • Product Lifecycle & Inventory Strategy • Conversion Rate Optimization (CRO) • DTC Platform Onboarding & Channel Expansion • A/B Testing, KPI Analysis & Reporting • Vendor Relations & Financial Acumen • Google Analytics | Excel (Advanced) | Shopify • Leadership | Process Optimization | Customer Experience Always seeking innovative ways to solve complex problems and scale eCommerce operations sustainably.
• Develop marketplace strategy and revenue growth initiatives through marketing for eCommerce catalog of diverse 35K+ items in Shopify, eBay, and Amazon. • Direct all business functions, including product pricing, order lifecycle, business finances, and customer service. • Utilize Shopify native and third-party apps to streamline business processes. • Implement updates and changes to Shopify webstore using theme template and custom Liquid.
• Fulfill parts department warranty, eCommerce, truck stock and branch transfer orders. • Maintain inventory accuracy through proper handling, labeling, and organization. • Support warehouse operations by fulfilling internal line orders efficiently to ensure minimal production errors and delays.
• Drove $20M+ annual revenue through merchandising on Amazon, Walmart, eBay, and other marketplaces • Led onboarding of 10+ DTC platforms; developed integration strategy and implementation process • Managed 500K+ SKUs across 20+ eCommerce accounts; reduced listing errors by 50% • Mentored and led 35+ staff in customer service, listings, and returns operations • Leveraged Rithum (ChannelAdvisor) to optimize product visibility, pricing, and performance • Conducted feasibility analysis on high-value inventory acquisitions worth millions
• Managed end-to-end listing and merchandising for thousands of SKUs across Amazon, eBay, Walmart, and BigCommerce • Designed and implemented a drop-ship program that fulfilled over 3,000 orders • Maintained a 100% positive feedback rating by ensuring timely shipping and excellent customer service • Conducted pricing and margin analysis to support profitable inventory decisions
• Led 6-person customer service and returns team handling 250+ daily emails and 100+ returns • Maintained 100% feedback across 1M+ eBay transactions • Supported $20M/year business ranked #1 in footwear sales on Amazon, eBay, and Overstock • Cut return processing time by 50% by redesigning workflows • Managed custom cowboy boot order system with Lucchese Boot Company