City of Johannesburg, Gauteng, South Africa
As a Corporate Health Manager at LA Health, administered by Discovery Limited. I manage the relationship between the municipalities, brokers, clients and the Scheme. I have escalated query management experience, in Social Media and digital servicing experience. I have a demonstrated history of working in the financial services industry. Skilled in Microsoft Office, Broker Servicing, Administration, Management, Escalated Query Management and Customer Service. Strong quality assurance professional completing a Bachelor of Laws (LLB) from the University of South Africa.
-Management and resolution of queries received on Facebook, Twitter and Hello Peter professionally and within the stipulated business SLA -Inbound based servicing -Liaise with various teams within the business to resolve the query or complaint or route it accordingly to the relevant team -Push for first time resolution to query -Keep abreast with current affairs and matters affecting the business -Reporting on social media queries and trends. - Representing the brand on social media platforms by changing member perception and providing world class service. -Alert Marketing team of any possible media outbreaks brainstorm suggestions.
My responsibilities in this role includes but is not limited to: Supporting the Private Consultant in maintaining one-on-one relationships with Discovery high net worth clients. Delivering exceptional levels of service through a multi-channel approach. Assisting high net worth clients in being a one stop shop for all their portfolio's and requests. Providing a single, effortless and personalized client journey. Interacting and building internal relationships within the business and various product houses to provide a seamless solution to the clients Discovery experience. Manage and facilitate resolution of clients queries, issues and escalations across the suite of Discovery Purple products.
• Payroll Administration • Contracts • Induction and getting new employees started • Exit interviews • Attendance monitoring through turbo time • Contracts • Leave Administration • assist with daily HR queries etc. confirmation of employment • Exit Interviews • Zoho administration • Training coordination • HR Training • Time and attendance • Interviewing • Payroll administration • Employee file updating • Assisting with company and employee Compliance • Liaising with Labournet on behalf of company • Disciplinary action goes through me, then to LabourNet • Draughting of notices of counselling/hearing session
• Receive, direct and relay telephone messages and fax messages • Direct the general public to the appropriate staff members • Pick up and deliver the mail • Open and date stamp all general correspondence • Assist in the planning and preparation of meetings, conferences and conference telephone calls • Respond to public inquiries • Provide word-processing and secretarial support • Answer all incoming calls and handle caller’s inquiries whenever possible • Re-direct calls as appropriate and take adequate messages when required • cancellations of policies from the different underwriters • creating tickets for retentions department • Drawing up off QA’s for sales and retentions department daily and sending fro evaluation At BYC • Phoning and welcoming all new clients to the oaksure family, ensure all clients have received their policy documents. • CSI Survey for client care • Updating client care Dashboard • Doing three referrals per day • Shadowing the MD • Reading Through broker and system agreements • Identifying potentially problematic and problematic clauses and provisions • PA duties to MD and CEO, scheduling meetings, booking flights and accomodation • Assisting all the different departments with ad hoc duties • Monthly call audits and screening for private calls and submitting to payroll. • Calling clients to collect outstanding premiums and admin fees. • Resubmitting debit dates once confirmed with the client. • Dealing with returned debits, internal rejections and returned debits limit reached.
• Maintain the general filing system and file all correspondence • Maintain an adequate inventory of office supplies • Printing, copying, scanning • Capturing order sheet, invoices and general business documents onto the company system • Assisting all the different departments with ad hoc duties • Typing up of documents when instructed to do so