Malolos City, Central Luzon, Philippines
Results-driven sales and customer service professional with 12+ years of experience in customer relations, issue resolution, and sales growth. Skilled in managing teams, inventory, and email marketing campaigns, with a strong background in CRM systems. Consistently exceeds performance goals while enhancing brand recognition and client satisfaction.
- Facilitated the onboarding of vehicle owners onto the company platform. - Ensured clients received accurate earnings and maintained up-to-date profiles. - Provided email support and monitored sales performance.
- Coordinated and reviewed marketing data and reports. - Assisted in email marketing campaigns for medical practitioners. - Supported sales and marketing efforts to build a pipeline of leads
- Worked to continuously improve data systems' performance, reliability and accuracy. - Increased customer outreach to increase brand recognition. - Implemented effective inventory management processes. - Approached customer service with a positive attitude and helpful demeanor. - Handled customer complaints, provided appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
- Managed staff using a targeted approach to training, hiring, and employee engagement. - Upsold products to increase individual sales. - Led development of annual marketing plan and budget for setting strategic priorities and business goals.