Greater Minneapolis-St. Paul Area
Phil is President at Compass Capital Management. He joined Compass in 2016 as Chief Operating Officer and has played a pivotal role in shaping the firm's success. Phil provides thoughtful leadership and ensures the firm’s mission and values are reflected in every aspect of its operations. He works closely with the team to guide strategic initiatives and uphold the firm’s commitment to delivering exceptional service to its clients. Prior to joining Compass, he spent 13 years at Merrill Lynch (from 2003 to 2016) where he was Director of the Alternative Investments Division of Bank of America Merrill Lynch in New York. In his most recent role at Merrill, Phil oversaw a team that focused on business analytics, portfolio analytics and sales. Phil received a BS from Penn State University and received a Chartered Alternative Investments Analyst designation.
-Managed team of 13 sales associates. -Increased outbound call volume per person by 150%. -Developed and implemented client segmentation strategy to make sales team more efficient. -Overhauled sales and service model to improve client experience, and allocate resources to markets based on growth opportunity. -Implemented Salesforce.com to improve sales closing rates, improve communication, and measure the impact of sales activity.
-Managed team of 9 product and service associates. -Reduced call drop rates from 20% to 3%, reduced average hold times from 3 minutes to 20 seconds, and increased call logging from 0% to 95%. -Upgraded talent to improve customer service and expand capabilities of the team. -Established daily call reporting to help measure team performance and inform staffing level decisions. -Began using Salesforce.com and a SharePoint web site to improve communication, information sharing, and activity tracking.
-Responsible for all Alternative Investment business analytics and reporting, as well as the oversight of all information systems projects. -Developed a series of automated reports that are still used to measure the business’ success, including monthly and daily Key Performance Indicator dashboards. -Worked with senior management on analytics and business planning: -Developed and implemented a new Regional Sales Manager compensation plan. -Analyzed pricing model to understand the impact of possible changes. -Led project to move reporting platform from a Microsoft Access Database to a scalable shared data warehouse.
-Sales Desk Associate (Primary Role): Responsible for selling and servicing Hedge Funds and Private Equity Funds to Merrill Lynch financial advisors and their clients. -Data Mining and Business Analytics (Secondary Role): Identified as subject matter expert and sought out for Data Mining and Business Analytics role. -Built Microsoft Access database to consolidate data and allow for efficient reporting. -Responsible for all ad hoc reporting and analysis.