County Waterford, Ireland
A visionary and commercially driven retail leader with a proven ability to inspire teams, drive sales performance, and deliver exceptional customer experiences. Recognised for clear, engaging communication, active listening, and leading with integrity to build trust, accountability, and high-performing cultures. Combines strong business acumen across sales & operations with a deep customer-first mindset, ensuring service excellence while delivering sustainable commercial results. Highly adaptable, thriving in fast-paced environments, and skilled in change management and problem-solving to navigate complexity and deliver continuous improvement. Leads by example with resilience, positivity, and professionalism, creating environments where people feel motivated, valued, and empowered to succeed. In addition to extensive Store Manager experience, I have successfully covered Area Manager responsibilities for extended periods, delivering consistent performance across multiple sites. During this time, I provided clear strategic direction, drove commercial results, and supported Store Managers to improve operational standards, customer experience, and people development.
An experienced Retail & Operations Manager with over 26 years’ leadership experience across food and non-food retail environments. Highly passionate about delivering exceptional customer service, consistently achieving results through strong team leadership and operational excellence. A highly organised and commercially focused leader, skilled in developing short- and medium-term plans to deliver key milestones and business objectives. Strong experience in P&L ownership, performance management, and the use of KPIs and data to drive profitability and operational efficiency. Recognised for a coaching and inspirational leadership style, with a proven track record of developing colleagues into future leadership roles through structured development, succession planning, and consistent support. ________________________________________ Core Skills • Retail & Operations Management • P&L Accountability & Financial Planning • Business Development • Sales & Commercial Performance • Succession Planning & Talent Development • Analytical & Data-Driven Decision Making • Operational Excellence & Process Improvement • Organisation & Planning
Currently Leader of a highly motivated team of 17 colleagues for Halfords PLC in Ireland. I have a very broad skill sets from sales through to change management. I have worked hard over the past 24 years mainly in retail management positions for 2 companies both Woolworth's and currently Halfords. During my time with Woolworth's I managed various stores across London and the south east of the uk. My career with Woolworth's also gave me the opportunity to work in Head-office planning store conversions and managing the costs for each store project. This role gave me the opportunity to show my planning skills and my ability to liaise with other HO functions and suppliers. My Halford's career started in the Croydon store as Branch manager and after 2 years I was given the opportunity to move across to Ireland to help manage stores. Over the past 4 years I have grown my store sales by over 250k and the store has become renowned for it's high customer service and hitting key indicators. I enjoy motivating and training a store team which has the knowledge to be able to meet the customer's expectation.
Store Manager – Top 20 Volume Store Woolworths Plc Store Manager of a Top 20 volume store within the Woolworths estate, delivering £14m annual turnover and leading a team of up to 120 colleagues during peak trading periods. • Full accountability for commercial performance, operational standards, and people leadership in a high-profile, high-volume location • Successfully reduced stock loss by driving company initiatives and embedding clear ownership and accountability across departments • Delivered sales growth across key departments by implementing alternative selling approaches, merchandising improvements, and local trading initiatives • Appointed Satellite Manager in the final year alongside store leadership responsibilities, providing additional support and operational oversight across the wider area • Actively involved in Retail Operations focus groups, contributing to seasonal planning, operational changes, and best-practice sharing across the business ________________________________________ Key Skills Demonstrated • High-Volume Retail Leadership • P&L & Commercial Performance • Stock Loss & Shrinkage Control • Sales Growth & Merchandising • People Development & Accountability • Cross-Business Collaboration
Retail Operations Project Manager Woolworths Plc – Head Office, London Managed a national store conversion programme within Retail Operations, planning and delivering multiple store transformations over a two-year period across the UK. • Planned and implemented store conversion projects using clear critical path analyses (CPAs) and timelines, ensuring smooth and controlled transitions • Simultaneously managed up to five live projects at any one time, balancing competing priorities and deadlines • Worked closely with Head Office functions (Operations, Property, Finance, Merchandising, HR) and external suppliers to ensure programmes were delivered on time and to plan • Acted as a Head Office ambassador across the store estate, building strong relationships and maintaining operational alignment • Delivered store training and operational readiness support to development teams ahead of store openings and relaunches This role provided strong exposure to multi-site project delivery, cross-functional collaboration, and change management within a large retail organisation. ________________________________________ Key Skills Applied • Retail Project & Programme Management • Business Development • Organisational & Planning Skills • Stakeholder & Supplier Management • Store Launch & Conversion Execution
Store Manager – Woolworths General Store (New Concept) Appointed to open and lead the 4th Woolworths General Store, a flagship project store developed to trial a new multi-category retail format with an extensive and complex product mix. Successfully launched and managed a store trading 7am–11pm, with a headcount of 104 colleagues and 6 senior management team members Led operations across a diverse offer including Food, Alcohol, Health & Beauty, an in-store Pharmacy, and a Photographic Centre Ensured full compliance with legal and regulatory requirements, including food safety, alcohol licensing, and pharmacy governance Delivered strong commercial control across stock loss, wastage, payroll, productivity, and P&L performance Built and developed a high-performing management team, with a strong focus on training, succession planning, and colleague development Managed the store for two successful trading years, maintaining high operational standards and customer service levels Worked closely with Head Office teams to shape operational processes, support planning for future store openings, and implement key business changes for the new company Key Skills Demonstrated Complex Retail Operations Management Business Development Succession Planning & Talent Development Organisational & Planning Skills Compliance & Risk Management