Bangkok City, Thailand
Responsibilities: - Evaluated search queries and search results to ensure relevance, accuracy, and compliance with quality standards. - Analyzed user search intent and classified search requirements using internal evaluation tools. - Identified search quality issues, investigated bad-case patterns, and rated result quality. - Provided recommendations and feedback to improve search performance, ranking quality, and user experience. - Collaborated with global cross-functional teams to support search quality initiatives across core search, recommendations, advertising, and safety.
Responsible for reviewing and moderating user-generated content across digital platforms to ensure compliance with company policies and community guidelines. Focused on maintaining platform integrity, protecting user safety, and delivering consistent, high-quality enforcement decisions. Responsibilities: - Review and moderate high volumes of user-generated content (text, images, videos) to ensure policy compliance - Identify and take action on harmful, inappropriate, or policy-violating content - Apply internal policies, operational guidelines, and SOPs accurately and consistently - Review and triage cases across client platforms to safeguard users and platform integrity - Classify content and accounts, recommending appropriate enforcement actions - Conduct in-depth investigations into suspicious entities and behaviors - Consolidate evidence and produce clear, well-structured investigation summaries to support enforcement decisions - Escalate complex or high-risk cases to QA, SMEs, or relevant stakeholders - Collaborate with QA teams and subject matter experts to improve decision consistency and quality - Perform regular quality checks to maintain high accuracy standards - Monitor emerging trends and evolving tactics, contributing examples to internal knowledge bases - Meet and exceed daily productivity and quality KPIs
Positions: Prep Cook | Waitress | Dishwasher Responsible for supporting daily restaurant operations across food preparation, customer service, and kitchen maintenance. Worked in a fast-paced environment to ensure food quality, cleanliness, and a positive dining experience for customers. Assisted with preparing meals, serving guests, maintaining sanitation standards, and supporting overall team efficiency. Responsibilities: - Prepared and assembled customer food orders accurately and efficiently - Took and served customer orders in a timely and professional manner - Maintained cleanliness and sanitation of kitchen stations and dining areas - Washed and sanitized dishes, utensils, and kitchen equipment - Ensured tables were clean, organized, and ready for guests at all times - Delivered bills and processed payments accurately - Supported team members to ensure smooth daily operations in a fast-paced environment
Provided high-quality guest service in a fast-paced hospitality environment, supporting restaurant and room service operations while ensuring an exceptional guest experience aligned with Hard Rock brand standards. Responsibilities: - Delivered food and beverages promptly and accurately to guests - Supported servers and kitchen staff to ensure smooth service operations - Maintained cleanliness and organization of service areas - Assisted in handling guest requests and resolving minor service issues - Ensured adherence to food safety and hygiene standards - Worked collaboratively within a multicultural team in a high-volume environment - Delivered consistent, friendly, and professional customer service