Vietnam
Ready to challenge myself for any new market segments. Having a work experience in variety environments especially in business field such as taking care key accounts, developing strategy sales plan and lead a team to achieve success. I am a fastidious person who always pay attention to fabulous ideas which support to meet the goals. Not only flexible in job but quick to adapt new qualification and learn from working environment, enthusiasm also be my strong advantage. That's my pleasure to cooperate with you.
• Communicate effectively and works well with other teams within the Branch, Call Center, HTS, and other relevant partners that impact the client's experience of HSBC; in order to ensure a consistent approach and application of Premier standards • Efficiently manages time in order to support different PRMs concurrently • Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes • Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs
- PROVIDE FINANCIAL SOLUTIONS BASED ON CUSTOMERS NEEDS - Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers, understand clients’ risk appetite & objectives, and advise accordingly on the relevant investment options available to increase wealth and capital preservation. - SERVICES: PROVIDE PRIORITY BANKING SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE - Actively and continuously marketing and promoting customers with new featuress, new benefits of products, services, policies and regulations affecting customer assets and market changing or trends, Private Client’s products and services.- Providing total service solutions for customers to meet the maximum needs of customers.
* Main responsibility: handling B2B and B2C accounts of Victoria Hotels & Resorts, Emm Hotels, Victoria Cruise, Thien Minh Yatch & Aviation (Agencies and Enterprise segments). * Consulting to develop new products and approachnew market segment which related to Tourism industry; researches prospective accounts in targeted markets, pursues leads and follows through to a successful agreement. * Maintains relationships with current clients and identifies new prospects within the area has been assigned. Build trust and long-term relationships .
- Convincing a customer solely lies on ability to explain the product to them. With many ways of technical answers and if taking own sweet time. - Taking care for all key accounts of company / enterprise and maximize their product through years. Submits newest information and date related to Key accounts for quickly action. - Keep following and build up the relationship between companies. Update the new information to parters for every changes. - Build up our own database for potential, non-potential accounts. - Conduct the salecall, cold call or presentation to introduce production to new customers. - Create appointment for negotiability of contract rate/corporate contract.
- To ensures that guests are provided with the immediate and professional service. Dynamic and efficient to serve all guests approaching the front desk with a professional warm and positive attitude, main actor in the check in and check out process which occur at the front desk area, always available to help the guest with any request. - Keep in touch with Travel Agency to make sure every reservations run in right way and solve any problem related to guest’s booking. - Acting quickly and efficiently, following the instructions and report any emergency case to Front desk supervisor or Assistant Front Office Manager