Cindy Pham

Software Engineer @ Visa

Austin, Texas Metropolitan Area

About

I am currently a Software Engineer on Visa's Platform Products Technology team. I have a Bachelor's in Computer Science from the University of Texas at Austin and an Associate's in Mathematics. I have a background in full-stack web development, Android development, and game development,

Experience

  • Software Engineer at Visa
    Aug 2024 - Present · 1 yr 11 mos

  • AI Prompt Engineer at Outlier AI
    Jun 2024 - Aug 2024 · 3 mos

  • AI QA Analyst at TELUS International
    May 2022 - Aug 2024 · 2 yrs 4 mos

    - Evaluate quality of AI-generated responses to user queries based on pre-defined guidelines - Analyze and provide feedback to improve user experience - Review and rate relevance of result blocks returned from search engine queries

  • Winter Break Intern at SparkCognition
    Jan 2021 - Jan 2021 · 1 mo

    - Worked with team of 4 to provide quality assurance for DeepNLP software product - Automated information retrieval and document classification on large, unstructured datasets - Presented metrics based on AI's performance accuracy and provided feedback on user experience