Ding Wei Phai

Customer Success Lead at Proximus Global | Digital Identity

Singapore

About

Partnering with enterprise clients across APAC, I lead a team to drive revenue growth through customer-focused strategies. I enjoy solving problems and find it rewarding to turn challenges into scalable, repeatable success stories.

Experience

  • Proximus Global (Singapore)
    • Customer Success Lead – SEA, ANZ & Japan
      Mar 2025 - Present · 1 yr 4 mos

      Leads a team of CSMs to achieve GTM strategy and growth. As part of Proximus Global, Telesign helps businesses safeguard digital identities worldwide, leveraging advanced data to enable trusted online interactions.

    • Senior Customer Success Manager, Telesign
      Feb 2022 - Mar 2025 · 3 yrs 2 mos

      Managed key enterprise customers, across multiple verticals and countries, as part of GTM team.

  • Customer Success Manager at TSC – The Stakeholder Company
    Aug 2019 - Mar 2022 · 2 yrs 8 mos

    Managed customer success for enterprise SaaS, providing product expertise and stakeholder management solutions. TSC enables Fortune 100 customers to stay ahead of evolving trends impacting their businesses.

  • Freelance at Self-Employed
    Jul 2018 - May 2019 · 11 mos

    Freelanced while taking a sabbatical break. Researched extensively into the fields of moral philosophy and behavioral psychology. (Read below 'Personal Project: Connecting The Gaps')

  • Management Consulting Assistant at Accenture
    Dec 2017 - May 2018 · 6 mos

    Engaged with a global logistic provider, covering process deep dive, the conceptualization of workflow, amongst others. Programmed an in-house RPA solution using BluePrism.

  • Automation Engineering Intern at MSD
    Jan 2017 - Jun 2017 · 6 mos

    Collaborated cross-functionally to mitigate the risk of arc flask in electrical panels across MSD. Created an array of validation documents to boost efficiency in data retrieval.