Salt Lake City, Utah, United States
I’m a hands-on manufacturing and operations professional who thrives on turning raw materials into high-performance outdoor gear. With 4+ years of experience in ski and bicycle production, I’ve built a career focused on precision, process improvement, and teamwork. At Hinterland Skis, I oversee key stages of the ski manufacturing process — from material preparation and layup to finishing and quality control — ensuring every pair meets exacting standards for performance and durability. Before that, at Trek Bicycle, I supported high-volume custom assembly and production, learning the value of lean processes, communication, and attention to detail. I come from a background in biology, which taught me to think analytically, measure carefully, and solve problems methodically — all traits I bring to the production floor. Whether working independently or leading a small team, I’m passionate about craftsmanship, continuous improvement, and sustainable manufacturing practices. Always happy to connect with others in the outdoor products and manufacturing community.
• Manage production workflow for handcrafted skis from material prep to final assembly. • Skilled in precision core building and ski finishing to ensure high-quality products. • Diligently manage quality control processes, minimizing waste and warranty claims while enhancing customer satisfaction • Collaborate within a small team to optimize production efficiency and maintain product excellence. • Responsible for supply of high-quality materials required for ski production. • Proficient in project organization and tracking using spreadsheets. • Actively engage in community outreach efforts to promote brand awareness and product excellence
• Conduct comprehensive service writing, including multipoint bike inspections and detailed repair quotes • Provide exceptional customer service, managing customer expectations, and ensuring satisfaction • Expertise in damage control, processing warranties, and resolving customer issues effectively • Perform technical maintenance tasks, including bike tunes, drivetrain and brake service, wheel building, and full suspension maintenance • Demonstrated leadership abilities in managing a team of mechanics and optimizing workshop productivity
Delivered excellent customer service in fast-paced, high-volume environments. Developed strong interpersonal, multitasking, and time management skills. Managed bar operations, trained staff, and oversaw inventory and ordering.
Assembled, tuned, and repaired a wide range of bicycles to meet REI’s performance and safety standards. Partnered with sales staff to provide expert product insights and ensure customer satisfaction.