Denver, Colorado, United States
✉: [email protected] ✆: 970-260-4151
● Creates user stories in Jira for enrollment value stream as part of Colorado health insurance marketplace software system. ● Designed end to end testing for legacy replacement project to move team from commercial off the shelf product to homegrown solution with service oriented architecture. ● Created and maintaining process workflows in Visio and diagrams.net for enrollment value stream of policy data with organization and interactions. ● Manages Confluence documentation of development completed for legacy replacement project. ● Reviews functional design documentation and proposes UI changes using Figma. ● Tracks tasks assigned by product owner in Trello.
● Coordinated two week sprints with developers, analysts, and scrum master. ● Documented business requirements as user stories in VersionOne (equivalent to JIRA) for circuit court case management and appellate court justice dashboard development projects. ● Key analyst for 1.5 year project to create web-based application for court case management in all 72 Wisconsin counties. ● Defined process workflows and delivered judicial dashboard for the appellate court justices and staff attorneys over a 6 month timeline for first application developed through agile methodology in scrum framework at organization. ● Created and executed functional, A/B, end to end, and regression tests for a full range of family, criminal, and civil court case processing scenarios. ● Wrote SQL queries using JOINs, aggregators, and distinct SELECTs to gather data to create realistic test cases and for troubleshooting support issues. ● Provided support for court software applications via phone, email, and chat to circuit court clerks and judges in 72 counties, to 16 appellate justices and their staff, and to all attorneys and members of the public filing court documents electronically.
• Implemented application modules of provider scheduling, patient registration, and provider to provider referrals for healthcare organizations within a waterfall project model. • Led teams of 5-10 client side build analysts to configure system setup based on desired scheduling, registration, and provider referral workflows over 1-2 year project timeline. • Facilitated weekly meetings with key stakeholders (e.g., clinic managers, paWent access directors, physician leadership) to outline desired workflows in and to provide status reporWng on system configuration. • Tracked project progress for system build, validaWon sessions, and training within SharePoint. • Mapped scheduling, registration, and provider to provider workflows in Visio. • Provided strategy for user security leads in multi-state healthcare organization to simplify and standardize physician access to system features. • Managed successful conversion of over 100,000 scheduling appointments with heavy usage of Excel to standardize import of legacy data. • Trained 2 customer trainers per implementation on workflows in applications and ensured accuracy of end user training documents before system go-live.
● Customer satisfaction score of 95% with 50+ inbound calls a day
● Advised guests, Department of Defense personnel, on local attractions and cultural opportunities to deliver an authentic Bavarian experience. ● Coordinated with coworkers from over 10 European and African nations while rotating through 1st-3rd shifts worked. ● Travelled to 25 countries during time abroad.