Scottsdale, Arizona, United States
Innovative thought leader with broad experience in strategic service provider management, process design and improvement, sourcing and supply chain, distributed operations & logistics support, new product and service testing and launch, business analytics & reporting and the utilization of Six Sigma/Lean principles to deliver tangible results. I have held leadership positions in Strategic Supplier Management, Procurement, Retail Operations, IT, Strategy and Product Development. My strengths are solving complex business challenges through creative strategy and process design, but I have experience in a wide variety of business functions and can operate well in most areas. I am a recipient of the FedEx Five Star Award, the highest honor at FedEx, which recognizes team members whose accomplishments demonstrate innovation, collaboration, efficiency, and profitability.
I led the Supply Chain function for the franchise corporate office supporting 1100+ franchise locations. • Negotiated and implemented service provider contracts which resulted in multi-million dollar savings • Managed supplier and service provider relationships including RFP processes • Full P&L responsibility, including forecasting and annual budget processes, for e-Commerce warehouse and distribution subsidiary • Led management and execution of Vendor Expo at Annual Franchise Conference, exceeded supplier/exhibitor sponsorship goals each year while improving attendee experience • Led franchisee advisory board Supply Chain sub-committee
Sr. Mgr, Production Automation (2011-2014) Responsible for all aspects, from concept to implementation, for improved production automation strategies & tools across the FedEx Office Production Network. • Developed unique processes & workflow automation solutions to support requirements for commercial customers • Partnered with the Industrial Engineering/ Lean Six Sigma team for process/efficiency improvements • Developed/implemented dashboards & scorecards utilizing advanced Excel, Access, VBA & SQL techniques • Analyzed & reported on business metrics in support of business objectives • Strategic thought leader for new innovations research for production equipment technologies, products & services Sr. Mgr, Equip Strategy & Service (2006-2011) Responsible for developing/managing equip. lifecycle processes from initial strategy thru post-install & retirement from the fleet • Led team responsible for equipment selection, testing, deployment & post-install support & pick-up & delivery fleet vehicles • Managed equip support/service delivery programs including negotiating service provider contracts, implementing programs for continual improvement & enhancing relationships with service providers • Developed processes for tracking & reporting of service delivery Key Performance Metrics • Provided direction to suppliers for new product development to meet company & customer needs • Led dev. of program to remotely manage fleet of copiers & printers Sr. Mgr, Asset Management (2002-2006) I was one of two founding members of the Asset Management department created to centralize management of field-based equipment assets across the organization • Developed tools/ processes used in evaluating equipment costs & deployment strategies which resulted in exceeding first year savings plan by more than 17% • Identified customer requirements, selected & tested equipment
I led a team of program managers responsible for development and implementation of strategy, negotiations, and global contracts for equipment, management of vendor relationships and support of field equipment requirements. • Managed full life-cycle for equipment fleet of more than 18,000 devices including supporting services and supplies valued at more than $500 million annually • Led development of marketing and training programs to support new products and services • Co-lead for core team responsible for development of Kinko’s first enterprise-wide digital network, including development of consistent computer platform and negotiation of supplier contract for software and workflow systems to support the program • Negotiated programs and led deployment of Kinko’s entry into new product areas including development of employee training, sales tools and marketing • Advised domestic and global Senior Management on equipment strategies for their territories