Melbourne, Victoria, Australia
Technical Operations professional with a proven track record of delivering outcome-focused projects across the Healthcare and Mining sectors. Core competencies include: Driving loss reduction initiatives through LEAN workouts Business process mapping and optimization KPI analysis and data visualization Enhancing operational efficiency with software robots and automation Cyber incident response and information security compliance Leading ICT and business operations projects, including acquisition integration, CRM/ERP migrations, and data quality improvement
I lead digital transformation and cybersecurity initiatives across the equipment services function of GE HealthCare. In this role I focus on fortifying and improving engineering service delivery through systems and process improvement supported by project fulfilment and LEAN waste minimization methodologies. Within Cyber Security responsibilities I conduct compliance audits, own incident response, training programs, and am the regional representative within the global security team. I provide technical expertise for customer requests, oversee connectivity solutions, and serve as the escalation point for cyber-related issues. Beyond security, I drive process improvements, manage technology rollouts, and support automation initiatives. I own and maintain field applications and digital tools, develop knowledge repositories, and create dashboards and reports to optimize business operations. With a strong background in IT and project management, I thrive in cross-functional environments, collaborating with global teams to deliver impactful solutions that enhance service efficiency and security.
As part of the Service and Technical Engineering function, I deliver value primarily through project-based initiatives. My responsibilities span from identifying and resolving process and efficiency gaps to representing the region in globally led initiatives across software, data, and compliance domains. Key Contributions: • Applied LEAN to identify and resolve process defects. • Designed and publish reports to support data-driven decision-making. • Acted as subject matter expert (SME) throughout the product development lifecycle, ensuring deliverables align with user needs and business objectives. • Translated business requirements into high-quality User Stories with clear acceptance criteria. • Developed and maintain technical and functional documentation, led user training sessions. • Led cross-functional project teams to deliver work packages on time and to a high standard. • Owned the cybersecurity proactive and reactive response strategy, maintaining a localized framework and ensuring quality execution. • Automated business processes through the design and deployment of RPA solutions. • Served as the regional functional lead for both in-house and third-party applications. • Conducted internal policy analysis and made recommendations to align with strategic goals. • Managed transition planning and user testing for local rollouts of global platforms and system upgrades. • Maintained knowledge repositories, ensuring content remains relevant, accessible, and up to date.
• Deploy and maintain predictive maintenance and automated alert systems for detection and proactive resolution. • Monitor and respond to alerts from remote monitoring systems. • Perform first-line triage of incoming customer incidents. • Conduct scheduled system checks on production environments (e.g., backups, database sizes). • Manage tasks and quality of third-party service providers. • Prepare and deliver health check reports for customers. • Oversee patch management processes to maintain system security and stability. • Maintain the knowledge library and software catalogue to support team efficiency and knowledge sharing. • Retrieve and visualize team utilization statistics and other key operational/system metrics.
• Acted as the regional IT operations lead, coordinating support across multiple business units. • Owned incident and change management. • Fulfilled multiple roles in team-based project execution, contributing to planning, delivery, and stakeholder engagement. • Conducted analysis and reporting on business services to support operational decision-making. • Identified and implemented cost-saving initiatives across various business verticals. • Optimized communication accounts, including mobile, fixed-line, and data services. • Refined internal IT processes and systems to enhance efficiency and service quality. • Facilitated and led team project meetings to ensure alignment and progress tracking. • Delivered project status updates to management on a regular schedule.
• Served as the primary contact for local IT support, supporting a 650-user site in coordination with international IT services. • Managed the Day 1 experience for new users, ensuring smooth onboarding and system readiness. • Owned and administered the business mobile phone account, including provisioning, billing, and support. • Acted as the infrastructure change and outage coordinator, ensuring minimal disruption during planned changes. • Created and maintained business documentation to support internal processes and knowledge sharing. • Oversaw procurement and vendor management, ensuring timely delivery and cost-effective sourcing of IT assets and services.
• Provided Level 1 and 2 support for local and remote users, covering 55 workstations, 4 printers, and 5 servers. • Managed and maintained the local network, including the phone system and connectivity infrastructure. • Oversaw hardware leasing, procurement, and consumables management for the office. • Conducted security system audits and managed physical and digital security protocols. • Designed and implemented Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP). • Developed and maintained an IT asset register database for accurate tracking and reporting. • Deployed and managed VMware ESXi virtualization to optimize server infrastructure. • Designed and executed backup strategies to ensure data integrity and recovery readiness. • Delivered application access via Citrix, ensuring secure and efficient remote access. • Managed folder and resource permissions, maintaining data security and access control. • Supported SAP rollouts in collaboration with international development teams, ensuring smooth local implementation.