United Kingdom
Infrastructure Engineer | HODigital First-Class Graduate, University of Glasgow Collaborative communicator with a strong creative streak. I enjoy solving problems, supporting people, and contributing to high-impact technical work. Passionate about learning, improving systems, and bringing positive energy to every team I’m part of.
Part of ELS & BAU L2 support team on a range of products within a bespoke government system. Primary duty is providing support via ServiceNow. Other duties include assisting with training, documentation, and automation.
Trained as a Junior DevOps Engineer through the award-winning Sparta Academy. Worked for one of the company's large public sector clients, providing L2 support for multiple product teams. Converted to civil servant and continued responsibilities at end of contract.
Attended meetings and reviews. Created social media posts for new company strategies with company-based software (MS Office, Photoshop, InDesign, Illustrator). Analysed history and usage data for survey creation. Collaborated on showcase profiles with group members.
Reviewed company data, prepared reports, and researched home working emissions methodologies. Compared data with other organizations through literature reviews. Created diagrams, documentation, and aided data model creation. Delivered reports and presentations to key stakeholders. Used company admin software and MS Office.
Primarily shelf stacking and assisting customers. Also code-controlling, reductions, and disposals. 2x Colleague award for excellent customer service.