Prague, Czechia
10+ years of experience in B2B and B2C customer support, technical consulting, and key account management. Ability to bring together cross-functional teams (sales, developers, and customer support) to enhance client satisfaction. Experienced in onboarding resellers and fostering long-term partnerships. Ready to take on new challenges in a dynamic environment.
Responsible for the sales of new vehicles to the German market. My role includes daily communication with customers, ensuring smooth transactions, and actively identifying new business opportunities.
Managing client onboarding to ensure a smooth and confident start. Working closely with sales, product, and support teams to deliver tailored solutions and enhance the customer journey. Providing hands-on training and continuous support to help clients get the most out of the product.
In this role, my focus shifted from troubleshooting to managing the onboarding of resellers and maintaining communication with key companies such as Continental, Tesla, and Rolls-Royce. Coordinating with multiple departments, I ensured that products were delivered efficiently to meet customer needs. I was also responsible for building long-term relationships.
Stepping into the Team Leader role was a new challenge for me, and I focused on building strong communication within the team. I worked closely with each team member to not only improve efficiency but also enhance how they interacted with customers and resolved their inquiries.
When I first started in technical support, I was the only German-speaking team member supporting German-speaking clients. While it wasn’t solely due to my efforts, I certainly played a role in ensuring high-quality support, which contributed to our success in expanding the german speaking team to six people. Alongside this, I provided technical support for 3D printer hardware and software for customers across more than 160 countries. I worked with developers on product testing, ensuring that customer feedback directly informed product improvements. Additionally, I supported global exhibitions, offering on-site technical expertise.
When I joined Neotec, one of the biggest challenges was selling consumables and accessories as a non-manufacturing department. It wasn’t easy, but through persistence, dedication, and a strong focus on customer value, I was able to make a significant impact. I managed key accounts and supplier relationships with brands like Datalogic, Avery Dennison, and TSC, ensuring that clients received the right thermal printers, labels, and other consumables tailored to their business needs. By understanding customer requirements and providing customized solutions, I helped drive long-term satisfaction and business success.
When I first joined, the German and Austrian markets were practically inactive, with no sales. While managing Czech- and Slovak-speaking resellers, I also focused on the German market. By providing excellent customer care and actively seeking new business opportunities, I was able to revive relationships with dormant clients while also acquiring new ones. After three years of consistent effort, we were shipping several pallets of goods to Germany on a weekly basis. This resulted in significant sales growth and the establishment of long-term relationships with key customers in these markets.