Uster, Zurich, Switzerland
Business architect connecting enterprise back-office systems to customer-facing platforms. Business-IT bridge across the Lead-to-Cash value stream, from initial strategy through, platform selection, and project delivery at scale. Specialized in SAP S/4HANA, CRM, and e-commerce, with a record of on-time delivery, successful vendor selections, and project recoveries.
Focused period of freelance engagements and targeted professional development following a 20-year in-house career. Freelance scope: business architecture, Lead-to-Cash value stream design, platform evaluation, and vendor-neutral RFP management.
Business Architect role in the Lead-to-Cash value stream at Meier Tobler AG, business architecture ownership across e-shop, CRM, PIM, and ERP. • SAP S/4HANA Transformation: Owned the integration architecture that connects Lead-to-Cash end-to-end: e-shop, Dynamics CRM, PIM, and SAP S/4HANA across four external partners. Go-live January 2025. • E-Commerce Platform Selection (2024): Initiated and led a commerce strategy and platform evaluation. Assessed six platforms and five implementation partners, delivering the business case, validated personas, customer journeys, requirements catalog, and RFP. Executive Committee selected Spryker composable commerce, currently being implemented. • Active sparring partner to the CIO on operational and strategic topics.
Business Architect role for the global CRM consolidation programme at Oerlikon Surface Solutions, a global industrial surface coating technology division. • Initiated and led a global CRM strategy and vendor selection project. Oerlikon, with its unique automotive sector, proved challenging for a standardized cloud-native CRM platform. • With a team of four we delivered a vendor-neutral evaluation of Salesforce, Microsoft Dynamics, and Aurea. A unique automotive industry solution based on Dynamics was selected and implemented. • Phase 0 delivered to CCO satisfaction.
SAP C/4HANA Focal Point for IBM Switzerland. End-to-end ownership of client engagements across the full project lifecycle. • Developed new offerings and sales opportunities for SAP sales solutions in the Swiss market. • Known for applying lean principles to eliminate waste in projects and effectively bringing them back from red to green. Successfully delivered complex multi-year SAP programmes with near- and offshore teams managing contractual and financial performance. The turnaround track record improved IBM NPS scores and secured repeat business. • Notable recovery: status-red SAP CRM Service programme for a global precision measurement leader. Delivered go-live on time; client specifically requested Peter by name for the next engagement.
• Implemented SAP CRM 4.0 and SAP eCommerce for the global sales organisation, and led the platform migration to Update Seven CRM. • Developed sales tools including a valve and actuator sizing tool and specialist databases for production and the company intranet. • Established the company's first Project Management Office (PMO) in 2011 and built a global CRM support organisation serving all subsidiaries.
• Led the SAP support team (6 staff) for the Americas region, responsible for user support and system operations. • Implemented SAP CRM Mobile Sales and SAP CRM Internet Sales with integration into ERP systems. • Built the company intranet and developed internal applications and database solutions.