Saudi Arabia
With 6+ years of experience combination of administrative support to corporate executives and Travel consulting with high reputable clients. Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks. Organization-Capable in scheduling, logistical thinking, and managing communications Results-oriented-Strong with quantitative and qualitative problem-solving, as well as prioritization. Productive-Oversaw increase in efficiency by 25% by optimizing internal filing and communication systems. Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line. Skilled relationship builder with the proven ability to work with different personality styles. Advanced computer skills in MS Office Suite and other applications/systems.
• Arranging booking request from the clients. • Organizing reports about every booking/transactions. • Daily usage of InfoTrack system (tracking software) • Maintaining and developing good relationship with the clients. • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers
• Attend to telephone inquiries and pass the necessary information to the Manager. • Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies. • Maintains employee confidence and protects operations by keeping human resource information confidential. • Maintains quality service by following organization standards. • Contributes to team effort by accomplishing related results as needed. • Coordinate, monitor and review departmental attendance system (vacation). • Establish and maintain an effective filing system for handling a variety of documents, contracts and reports. • Perform secretarial duties for the department that includes typing letters, statistics and general reports. • Answer and direct phone calls • Organize and schedule appointments • Plan meetings and take detailed minutes • Write and distribute email, correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Develop and maintain a filing system. • Order office supplies and research new deals and suppliers • Maintain contact lists and Submit and reconcile expense reports • Provide general support to visitors and Act as the point of contact for internal and external clients • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers •Propose a defense system project that can challenge the current status quo.
*Responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities. *Plan trips for clients, domestic or international destinations. Update all the clients if there is changes from their booking. *Develop a strategic plans to increase sales. *Make an effective marketing plan to make a breakthrough by using social media platform. *Marketing
Managing incoming calls and customer service inquiries • Generating sales leads that develop into new customers • Identifying and assessing customers’ needs to achieve satisfaction • Manage large amounts of incoming calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers