Hong Kong SAR
I'm a Hong Kong-based IT management consultant focused on helping businesses across Asia achieve strategic growth through technology. With over 30 years of senior IT management experience, I provide expert guidance on technology strategy formulation through to execution of transformation initiatives. My passion is driving innovation and delivering tangible results for clients. Specialties: Strategic Analysis, Management Consultancy, Mobility, Enterprise Mobile Apps, Software Start Ups, Business/IT transformation, Technology Leadership, IT Strategic Planning, Outsourcing, M&A, Vendor Management, Business/IT Operations
Responsible for driving a number of key business transformation programs in CSL including Customer Centricity, Next Generation Billing & Credit Mgmt, Supply Chain, and Retail Process Reengineering. CIO accountabilities included the formulation and execution of the overall company IT strategy to support a differentiated level of service quality that underpins the company's premium positioning in the market. Development & Support of CSL’s Business and Operational Support Systems, along with management of CSL’s IT infrastructure. Business Operations accountabilities included Billing Operations, Supply Chain Management, Credit & Fraud Operations, Handset Repair Centre and Sales Fulfilment.
. Responsible for defining and delivering business solutions to manage all Telstra Mobile customer interactions through the customer service and retail channel areas.