Washington, District of Columbia, United States
Operations and program management professional with experience spanning Starbucks, nonprofit organizations, and international diplomacy. Skilled in team leadership, financial oversight, customer service, and cross-cultural communication, with 5+ years at Starbucks advancing from barista to shift supervisor, where I managed daily operations, trained and developed partners, and ensured compliance and food safety. Beyond retail leadership, I’ve supported program administration and international exchange at American University and Global Ties U.S., collaborating with the U.S. Department of State to strengthen global connections. Proficient in Dutch and conversational in French and Spanish, I bring a global perspective, strong people skills, and a commitment to building inclusive communities.
I returned to Starbucks as a Shift Supervisor at Starbucks in 2025. I assisted in the opening of a new store in Washington, DC, the first since before the pandemic. I lead teams of up to five employees per shift, ensuring compliance with food safety and sanitation standards, including proper storage, temperature control, allergen awareness, and maintaining a clean workspace. I train and coach staff in beverage preparation, safe food handling, and customer service, while maintaining quality control and operational compliance. My responsibilities include managing store opening and closing procedures, handling cash, and enforcing safety and security protocols, all while fostering a positive and team-oriented work environment.
I ensured project compliance by responding to inquiries, coordinating with support departments, and tracking financial and administrative deliverables. I also managed staffing, budget adjustments, and activity modifications while overseeing recruitment, from sourcing candidates to onboarding. My financial responsibilities included budget re-forecasting, invoice reviews, and sub-award management. I maintained accurate records through data entry, documentation, and audits, facilitated employee transitions, and led meetings. Additionally, I participated in training to strengthen my project management skills in accordance with donor regulations and corporate standards.
In this position, I led member engagement through inquiries, webinars, and stakeholder communications while supporting grant proposals and maintaining the membership directory. I redesigned onboarding, integrating 100+ new staff, and compiled reports from 80+ organizations for leadership insights. I managed project reporting, event planning, and membership dues collection. Additionally, I created and led “Network DC,” collaborating with internal teams and the State Department, while overseeing consultant logistics. As chair of the Social & Volunteer Committee, I fostered community engagement.
In this position, I worked with the Career Services Department within the School of International Service at American University, supporting the team remotely. My responsibilities included researching recent graduates through social media, compiling information into spreadsheets, and sending regular emails on behalf of the department. Through curated email outreach, I facilitated a 28% increase in response rates. I also conducted data analysis using econometric and statistical tools, representing findings through graphs and percentages, and entering data into databases for further evaluation. These efforts contributed to analytical reports, project design, and project evaluations. Additionally, I provided clear, specific, and timely weekly feedback and reports to supervisors, while tracking click rates to curate more effective content for future outreach, advancing knowledge management and leadership goals. Beyond research and analysis, I drafted and edited two weekly newsletters for both graduate and undergraduate students. Throughout this role, I demonstrated strong multitasking abilities, attention to detail, organizational skills, and effective time management.
In this position, I worked to keep the store operating to a set standard creating a positive atmosphere for workers and customers. I acted with a customer comes first attitude and worked to always make the moment right. I supervised a staff of up to five people. In this position, I served as a liaison between the store manager, customers, and baristas. This included but was not limited to providing feedback of each shift to the manager and baristas working, training, and supervising new staff members, giving positive reinforcement and coaching as needed. From a more logistical standpoint, I opened and closed the store while following operational procedures. This included cash handling as well as safety and security procedures.
As a barista, I created a welcoming experience by preparing consistent, high-quality beverages and offering friendly, efficient service. I followed recipes, maintained a clean, safe workspace, and supported store operations by taking orders, managing the register, and helping teammates during busy times. Working at Starbucks through COVID taught me to adapt quickly to changing policies and safety concerns, strengthening my ability to communicate clearly, stay calm under pressure, and support both customers and coworkers.