Durham, North Carolina, United States
Experienced healthcare data professional with a deep understanding of clinical data models. Skilled at data analytics, visualization, and metric selection. Also, have experience in process improvement and organizational leadership and management. Current interest lies in applying Machine Learning principles to healthcare data to go beyond traditional insights.
• Provided technical oversight for Epic Cogito products. Implemented best practices around design, code review and change control. Mentored junior team members. Collaborated with stakeholders to align analytics solutions with business needs and drive adoption of self-service tools. • Led the BI Operations Team, which, despite representing 10% of the overall team, achieved a 6.6 day turnaround time, significantly outperforming the overall team benchmark of 61 days. Resolved 62.6% (798 of 1271) tickets in 2023, showcasing exceptional efficiency and productivity. • Achieved top-tier performance, ranking #1 in productivity by delivering 327 story points in 2024, exceeding the team average of 84.6 points. • Managed Radar dashboard integration for a major system integration project. Reconciled 865 dashboards across both systems and achieved 102.8% target integration for go-live critical dashboards • Mentored 4 interns and 100% successfully transitioned to FTE roles post-graduation
• Manage logistics and life support assets for Troop, ammunition storage, control and issuance, and inventory control • Serve as Principle Adviser and Second in Command to Troop Commander. • Mentor and develop subordinate platoon leaders • Implement and enforce safety policies within the troop and perform all administrative and logistical resourcing • Winner of 2013 Squadron Maintenance Competition.
• Achieved the top rank in service request resolution for 2020, successfully handling 93 service tickets, significantly surpassing the team average of 34.8. • Successfully deployed 4 Tableau dashboards alongside comprehensive Tableau datasources • Eliminated backlog (over 90 days) for Patient Financial Services Service Line • Developed and managed third-party extracts to Innovaccer, Roundtable, MedData, and Press Ganey • Led as Project Manager for the seamless migration of Press Ganey • Demonstrated expertise as a subject matter authority in Epic-native Reporting tools including Reporting Workbench, Radar, SQL Metrics, and Datalink
• Provide high-level programming, data analytics, and metrics to support strategic business decisions. • Work with complex data models and datasets to extract, analyze, and deliver final SQL reports through automated and interactive reporting platforms. • Implemented the first enterprise-level Tableau dashboards for UNC Healthcare. • Act as a liaison between clinical, administrative leads, and technical teams to deliver effective reporting solutions.