Nairobi County, Kenya
Results-driven and proactive procurement and supply chain professional with over 9 years of progressive experience across donor-funded, bank-financed, and government procurement projects. Proven expertise in sourcing, contract management, and supply chain optimization. Holds a Bachelor of Commerce in Procurement & Supply Chain Management, complemented by multiple certifications and specialized training in procurement practices. He holds a Bachelor of Commerce (Procurement and Supply Chain Management) from The University of Nairobi and currently pursuing a Post Graduate Diploma from Kenya Institute of Supply Management (KISM). He is a member of Kenya Institute of Supply Management List of Donors YARA USAID UNEP UNDP SYGENTA RF REPFUNDS RDA RAIKES MOF-KEN NL MCF IFAD IDRC DFID CORE BMZ BMGF AFDB AECF AAFSP AECF-GEN AGRF CAN-AAWR2 UNEP Gain GENAFRICA IKEA UNEP-01 ANSI WRI SNV Agri Experience MICROSOFT WTO
Overall Purpose: Reporting to the Head - Procurement, Responsible for overseeing all routine/operational procurements activities including overseeing the implementation of framework agreements. Ensure that procurement is undertaken as per laid down policies, rules and regulations, while enforcing transparency and accountability in the procurement process to ensure value for money. Role Summary: Manage all framework agreements, routine procurements activities such as procurement of meeting venues and management of the asset disposal process. Work closely with the operational and program teams to process all procurement activities with a focus on office of the VP technical expertise, African Food Systems Forum (AGRF) and other consultancies at headquarters (HQ). In close collaboration with procurement colleagues, support sourcing initiatives, identifying, supporting, and implementing transformational strategies related to procurement infrastructure and execution.
1. Review procurement requests including terms of references and follow up with requesting Units to ensure completeness and timely solicitation of proposals; 2. Provide procurement support in preparation of solicitation documents and evaluation of proposals as a member of the technical evaluation panel; 3. Ensure timely response to all vendor/consultant’s requests for clarifications; 4. Provide support during procurement planning and ensure timely implementation of the plan; 5. Participate in contract negotiations and contract management; 6. Carry out procurement training to staff; 7. Ensure a proper filing system is maintained; 8. Ensure timely procurement reporting; 9. Carry out any other procurement activities as shall be assigned by the Head of Procurement
1. Review procurement requests including terms of references and follow up with requesting Units to ensure completeness and timely solicitation of proposals; 2. Provide procurement support in preparation of solicitation documents and evaluation of proposals as a member of the technical evaluation panel; 3. Ensure timely response to all vendor/consultant’s requests for clarifications; 4. Provide support during procurement planning and ensure timely implementation of the plan; 5. Participate in contract negotiations and contract management; 6. Carry out procurement training to staff; 7. Ensure a proper filing system is maintained; 8. Ensure timely procurement reporting; 9. Carry out any other procurement activities as shall be assigned by the Head of Procurement
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· Tender opening exercise. · Tender evaluation. · Receipt and issue of stores. · Stock taking exercise. · Proper record keeping. · Preparation of procurement plan. · Preparation of quotation. · Preparation of local purchase order and local service order.
• To respond to customer complaints and queries related to all products of the bank within 3 Business Days ensuring customer satisfaction and quality service. • To resolve customer complaints after thorough investigation and communicate the same via written correspondence or/and telephone. • The tasks required by the role are: Resolve customer complaints through the appropriate available channels and systems. Respond to external customer complaints through the internal channel of receipt (consumer banking and other business units) CUSTOMER SERVICE SUPPORT(45%) • To ensure customer satisfaction and quality service. • To respond to customer complaints logged on BOC within 3 BDS. • To correspond with customers in consultation with the Team Leader/ Unit Head • Calling up customers in response to their complaints. • Drafting correspondence in response to customer complaints. • Co-ordination with the Management for approvals / reversals pertaining to customer complaints BUSINESS SUPPORT (15%) • To resolve the agreed number of cases per day accurately without compromising on the quality. • To co-ordinate with other business units for investigations / approvals / reversals pertaining to customer cases. • Allocate cases that require further action/Retrieval/Posting action to the enablers as per procedure, and continuously managing the resolution by follow ups and escalations where applicable. SERVICE IMPROVEMENT (20%) • To take optimum decisions on customer concerns ensuring that the Bank does not suffer as a consequence. • Identify and highlight repeat complaints from customers so as to improve service delivery and process reviews. DEVELOPING CAPABILITY (10%) • To ensure that the Team Leader is fully assisted in any assignments given. REPORTING & CONTROL (10%) • Ensure necessary regulatory requirements related to service are adhered to and strictly applied. • Understand and manage risks and risk events (incidents)
Team Leader // MI Analyst // First Aider CSRT Change Barclays Bank.