Palmyra, New York, United States
Brewery in Planning
Making people smile!
Strong Team player involved in managing Broker process and relationships while validating monthly payouts averaging more than $9 Million. • Subject matter expert for compensation plans involving over 200 active Broker customers. • Work with external legal counsel to prepare and submit all required State filings. • Initiated major process changes to ensure correct Broker payment processing and worked with cross-functional teams to remediate and communicate updated processes to staff, decreasing errors and Broker frustrations.
Instrumental in the revamping and re-implementation of the Master Group Agreement program required for all Groups. • Executed 29 contracts in first five months of employment exceeding goal by 241%. • Cultivated relationships with other departments allowing for easier flow of information and faster resolution management. • Redesigned and updated online forms allowing for easier use by internal personnel as well as more accurate data collection.
Instrumental in the implementation of the Regional Internal Audit program used for the following auditing customer premise equipment, cash receipts, warehouse inventory, technicians and contractors. •Completed annual walkthrough of key financial and operational processes identifying potential control weaknesses resulting in minimizing potential risk. •Communicated process weaknesses with identified process owners and assist with remediation plan process. •Traveled throughout the Region to conduct over 200 onsite surprise operational audits in an effort to verify internal controls and processes were properly in place. •Conducted semi-annually conduct the review of all users with access to critical IT applications including PeopleSoft HRMS and ICOMS Billing system.
Instrumental in the creation and implementation of standardized commission plans for all departments within the Rochester Division allowing for easier more efficient commissions processes. •Created documentation narratives for key operational processes and financial controls. •Resolved customer issues that escalated outside the normal chain of command and improved overall customer satisfaction. •Conducted software and equipment evaluation and assessment. •Acted as main point of contact for all external reviews and audits.
Instrumental in maintaining and updating national billing system. Administered audit of ILEC telco invoices resulting in recovery of over $2.2 Million in invalid circuit charges. •Improved data reporting processes to cut monthly billing process time from over two weeks down to three days. •Conducted analysis and resolution of Commercial Billing account issues. •Acted as User Support for National Sales Team.