St Paul, Minnesota, United States
Manage account provisioning and access for enterprise applications such as Zoom (HIPAA-compliant) and Gov Premium accounts, Lucidchart, Adobe Acrobat, Acloudguru, Panviva, AWS Workspaces, Smartsheet, Genesys, and Microsoft Office. Administer AWS Console and Cloud Factory; provision workspaces, manage elevated permissions for admins, and monitor system performance. Leverage PowerShell scripting to execute mass operations such as account provisioning, deactivation, password resets, and data extractions for audits. Develop and maintain standard operating procedures (SOPs) and work instructions for new tools and processes. Collaborate with cross-functional teams and leadership on process improvements, project updates, and operational planning.
IT help desk support.