Singapore, Singapore
My years of experience has been a mixture of customer service, web project management, some Digital Marketing and some IT / Admin Support. My greatest achievement was to be able to handle multiple clients from different projects. However my interest still stands. I have the passion for design and marketing, a mix of both. Hope to be able to settle down on my current role. I don't expect much as I am a down to earth tyoe of personality. Enough to get by and happiness is the most important.
• Responsible for the creation and design of dedicated landing pages. • In charge of clients’ goals regarding web-related projects. • Proactive in providing recommendations to clients on web-related projects. • Tasking and coordinating with the internal team (web designers & web developers) to meet clients’ requirements. • Ensure timely submission of project deliverables. • Flight-check quality of project deliverables. • Owned and handled more than 50 projects.
• Desktop / Laptop support, troubleshooting of computers, upgrade and repair systems. • Network support on Active Directory, File Servers, and Printer Connectivity. • Staff training on new software and equipment. • Tracking hardware & software inventory. • Coordinate IT system procurement. • IT Documentation, preparation of proposals, email marketing. • Campaigns and WordPress Content Management. • Office365 Admin Duties.
• Provide first-level customer support. • Follow up enquiries and generic/technical problems in relation to cards reported by customers and ensure prompt response and effective resolution. • Perform daily and weekly operational processes on case logging, data handling and reporting. • Maintain accuracy and effectiveness of customer care knowledge base. • Attend road shows and events if needed.