Nairobi County, Kenya
Current everyday engagements: - Learning & practicing Computer Programming (Python, Swift, Java Script) - Project planning & initiation - ICT planning and implementation - Technical Engineering design & development - Project design & development - Resource planning & management Professional info: IT and electro-digital engineering professional with over 8 years of experience in all aspects of IT infrastructure delivery and support as well as system security and management. Expert with a variety of digital engineering, system hardware & software administration and management. Possesses a bachelor degree in Information Technology & Business Information Systems as well as a diploma in Electrical & Electronics engineering. Commands extensive experience in installation, configuration, maintenance and administration of smart technologies. Well versed with power backup systems, digital directory services as well as information security administration. Passionately work towards becoming a T-shaped engineer in hardware and software management and administration. Personal motivation statement: Efficient service delivery given through cost-effective transformation of technological inputs into highly productive returns has been a practice in pursuit to date. Key foundation pillars of success are supported by self motivation, embracing teamwork spirit, applying interpersonal skills and paying attention to detail.
- Installs, configures, and tests operating systems, application software, and system management tools - Ensures the highest level of systems and infrastructure availability - Develops, configures and secures social website networks - Evaluates the existing systems and provides the technical direction to clients - Designs and re-engineers electrical and electronic appliances as per the clients needs - Diagnoses and repairs electro-computer systems - Reviews and installs systems security tools
- Monitored systems’ security threats and vulnerabilities and recommended appropriate remedies minimizing faults and downtime by 50% - Managed and administrated the enterprise’s business media platforms that added client base by 20% - Coordinated the branches’ team leaders for daily planning and performance reviews - Investigated and identified system incidents caused by malicious activities and applied appropriate actions saving 30% of expenditure incurred on file losses and system damages - Documented daily operation events that improved the enterprise's strategic business edge - Carried out and supervised installations, repairs & maintenance of computer and digital engineering systems improving service delivery by 20% - Successfully managed procurement and sales of computer systems, accessories and electronics products that improved the enterprise's yearly returns by 15% - Conducted weekly meetings for reviewing performance trends and recommending new strategies - Identified, developed and implemented system applications that in improved service delivery by 35%
- Introduced and implemented computer project management that improved overall returns by 40% - Cross-managed all the projects sub-contracts that resulted to client-centered product delivery within time limits - Developed enhancements on digital marketing platforms that improved client base by 10% - Digitized and refined inventory systems that improved efficiency by 20% with a turnover rate of 5% - Coordinated and integrated parallel projects, saving 30% of the total expenditure on each - Developed and executed best ITIL & project management practices that increased the company’s national grade rating by 2 levels - Managed procurement and expenditure records that increased net profits by 15% - Established and executed conflict resolution mechanisms to enhance team spirit and performance - Established standard human resource allocation practices that reduced Monthly wage bill by 10%
- Enhanced communication systems, prioritizing on user experience and clientele - Developed and integrated cost-effective power saving techniques that cut down power bills by 8% - Improved yearly profitability by 20% through implementation of appropriate Information Technology Infrastructure Library (ITIL) practice that increased rate of stock turnover by 30% - Refined and improved quarterly products sales by 5% through developing and administrating user centered the company’s Web & Social media platforms - Managed and administered systems’ security and operation that improved efficiency by 60% - Designed, executed and maintained cloud-based digital inventory system that reduced overall data storage & retrieval down time by 40% - Conducted training sessions to fellow employees on handling company’s advert platform contents - Implemented weekly preventive maintenance on operation system assets that arrested impending system break downs
- Created and implemented an integrated digital inventory resource for IT infrastructure that increased efficiency by 15% in the ICT department - Analyzed, setup/repaired and reconfigured faulty IT and electronic systems using minimal additional resources - Installed, configured and monitored front and back office ICT systems to other sales outlets - Enhanced user experience and support in the ICT and Sales departments through efficient and consistent service delivery