United Arab Emirates
A highly driven individual with the enthusiasm and self-confidence to strive in a deadline intensive environment, that has the communication skills to train and develop a team to act within the interests and values of the organisation. I have 10 years experience working in Retail positions in the U.A.E., as well as 8 years experience working in the UK for a luxury audio brand in a retail training management role. Both involved managing high turnover stores and devising and implementing innovative training schemes, allowing me to develop strong team management and motivation skills.
• Supporting the management team with the daily operations of this global flagship store ranked 9th for sales worldwide within the brand. • Manages a team and 2 floor supervisors and reports directly into the Store Manager. • Effective analysis of commercial reports to drive the KPI’s within the business and maximise performance of the store. • Manage stock package and drive visual merchandising within the store to maximise sales for the department. • Responsible for driving the team to deliver excellent customer service in store. • Coordinate the training programmes of all team members in the store. • Responsible for the onboarding of new team members, coaching them on all product and customer service initiatives relevant to the brand. • Ensure personal development plans are in place and adhered to for the whole team ensuring a strong succession plan for the store and brand. • Performance manage team members to company guideline and ensure all processes are followed accordingly. • Support team members with delivering the brand standards in store and training the team on the Net Promoter Score system in which the company use to measure service satisfaction.
• Responsible for delivering the training to management and store teams within the area with teams of up to 13 in each store. • Understand brand KPI’s and ensure the training programmes reflect the needs of the business whilst ensuring the team members have the knowledge to maximise sales in store. • Accountable for the onboarding and training of new store managers in the area and the sales team members. • Conduct area training sessions and in store sessions to support learning and development needs of the team members. • Work closely with the franchisee/concession team members within other retail units to ensure brand standards and product knowledge were aligned. • Trained with the HR Manager to support with performance management of the team members and any issues regarding the team. • Review new product training and challenge where necessary to ensure the best elements were given to the teams. • Completed Train the trainer workshops on how to deliver and implement effective training practices to team members including the creation of plans and strategies focused on customer service and technical products. • Developed excellent team work, communication and interpersonal skills working with a variety of management levels within the business. • Developed strong relationships with Area Managers and contacts within the German Head office. • Worked closely with the teams in store to launch new product events and promotions. • Developed and executed sales strategies whilst over seeing team, individual and store sales performance. • Able to establish and adapt training plans based on the business and individuals needs. • Can effectively evaluate all management levels and develop their style of coaching to ensure delivery of world class training methods that give retail stores and their employees the ability to exceed KPI’s within the business.
• Worked as both a part-time (through University) and full-time member of staff, consistently exceeding all sales targets that were assigned. • Conducted high standard product demonstrations confidently and professionally for customers, often to groups of 50+. • Tailored large-scale luxury audio solutions to clients by building long-lasting rapport and effectively assessing their needs. • Received regular praise from customers and clients through regular letters and emails.