Greater Leipzig Area
reporting directly to the management, with competence to intervene in all processes. Resolving all technical, commercial, contractual and scheduling issues during the entire transaction until the end of the guarantee period, including possible contractual penalties. • Responsibility for the entire correspondence between customers and LMF • Internal and external monitoring of deadlines • Identifying the effects of postponing deadlines • Informing customers of changes in the contractual agreements and of contractual deadlines that will be missed • Claim management • Budget control
• Preparation and detailing of offers for the service department incl. overhaul, reconstruction, repair, service and maintenance agreements • Negotiation of offers all the way to contracting • Central planning of all service technician assignments • Implementing all requirements resulting from the SCC** (Safety Certificate Contractors) Certification • Development of a standardized service and maintenance agreement (German/English) • Development of contracts specially designed for key accounts/global players (German/English) • Training programs for customers and Power Point presentations (German/English/French) • Introduction of an electronic reporting system (Excel) • Productivity and cost controll
Management of plant design with the areas: Measurement and control technology, container making, CAD, processing, sizing • Introduction of the ISO 9001 standard • Introduction of electronic processing (MICROSOFT Office) • Development of a filing system fulfilling the requirements of the ISO 9001 standard in the intranet • Introduction of new drawing and calculation software programs (CAESAR II / 3D-CAD-Systems, Autotrol) • Revision of the works standard in cooperation with the other departments and simultaneous introduction of a new numerical code • Cost reduction by means of standardisation of assemblies • Technical purchasing of plant components,
Resolving all technical, commercial, contractual and scheduling issues during the entire transaction until the end of the guarantee period, including possible contractual penalties. • Reporting to the management • Responsibility for the entire correspondence between customers and NEA (NEUMANN & ESSER Group) • Solely responsible for all French customers • Primarily responsible for all transactions with customers abroad • Internal and external monitoring of deadlines • Informing customers of changes in the contractual agreements and of contractual deadlines that will be missed • Order processing in the absence of the processor • Claim management • Budget control • Management of complaints • Introducing and discussing new improvement measures • Avoiding and handling contractual penalties
• Design of piston compressors • Price calculation (contribution margin calculation) • Preparation and detailing of offers • Negotiation of offers all the way to contracting