Frankfurt Rhine-Main Metropolitan Area
Global technical lead for the Talent Assessment & Onboarding Workstream. Designed and implemented global skill‑assessment frameworks for service engineers. Led the modernization of global legacy Service Reports including architecture, governance, KPI definitions and reporting logic. Cross‑functional collaboration with Global Service, HR, Training, IT and regional leadership. Focus: workforce capability modelling, global reporting architecture, technical enablement, data consistency.
2021–2024 – Transition to Global Role Expanded scope from EMEA to global initiatives. Contributed to the global SPA (Service Procedure Analytics) framework — hybrid analytics of machine‑generated and human‑generated data. Developed worldwide tools for service efficiency, product reliability, and performance transparency. Increased involvement in cross‑regional data governance and global architecture decisions. 2015–2020 – EMEA Focus Developed IoT data‑quality measurement methods supporting Predictive Maintenance & CPR (Cost per Reportable). Designed reliability monitoring systems for new diagnostic products using machine data and ticket information. Built dashboards and KPI frameworks for Service, Quality and R&D teams. Supported field performance analytics across >20,000 connected systems (Abbott global asset base).
Analyzed clinical performance indicators across the global dialysis clinic network. Designed monitoring processes for medical KPIs and treatment quality. Acted as interface between medical operations, IT, quality management and global reporting units. Led improvements in data processes and reporting workflows.
Developed and maintained Statistical Process Control (SPC) systems for Immunoassay reagent production. Designed and validated statistical models for production processes, method validations, transfer studies and regulatory submissions. Provided statistical consulting to R&D, Quality, Product Operations and Business Excellence teams. Developed complaint‑optimization software reducing handling time by ~60%. Delivered statistical training (SPC, Basic Statistics, DOE) for engineers and quality teams. Supported software validation for analytics systems across plant sites in Wiesbaden and Ireland. Contributed to process‑optimization initiatives as Lean Six Sigma Green Belt.