Doha, Qatar
Delivered remote and on-site IT support for desktops, networks, and peripherals. Installed and configured hardware and software, resolved user issues, and maintained systems to ensure business continuity and minimal downtime.
Provided advanced support for billing, metering, and account issues. Investigated and resolved escalated cases requiring coordination with technical and back-office teams while ensuring customer satisfaction and regulatory compliance.
Handled complex customer inquiries related to car insurance policies, renewals, and claims. Worked closely with internal teams to ensure smooth processing and provided high-level support for escalated cases.
Acted as a point of escalation for technical and billing-related mobile service issues with calls and email. Provided expert-level support and mentoring to junior agents while ensuring accurate troubleshooting and high customer satisfaction.
Supported members with benefits inquiries, policy updates, claims assistance, and provider lookups. Ensured accuracy in relaying information while following HIPAA and company guidelines.