Fairport, New York, United States
I create strategic recommendations by implementing design thinking processes and developing stakeholder insights. I have advised both internal and client leadership on bringing those insights to life through cross-functional collaboration.
- Executed User-Centered Design analysis and Quality Assurance testing of cryptocurrency-related web applications - Augmented organization's capabilities by training product team stakeholders to utilize UCD and QA techniques - Presented tactical and strategic recommendations to R&D, product, and executive leadership stakeholders - Collaborated across functions to establish new standards, processes, and capabilities related to User-Centered Design - Developed and presented lesson plan for introductory seminar focused on the basic concepts of blockchain - Created, led, and formed a committee around Blockchain Discussion Group, a venue for shared learning among colleagues
- Health Equity committee member - Women Inspiring Success and Excellence (WISE) colleague resource group - Created medical cost containment dashboard to support initiatives improving profitability - Reshaping our local-market Social Determinants of Health strategy - Leading the collaboration between the Aetna local-market team and CVS Kidney Care to improve quality of care and outcomes related to chronic kidney disease; oversaw the creation of collateral for outreach to VBC provider organizations to boost engagement in Kidney Care programming - Helping win sales by providing account executives with the right data at the right time - Assisted in the implementation of an enterprise-wide database. Helped ensure successful integration and adoption among stakeholders. - Provided strategic recommendations to inform geographic prioritization for the HealthHUB rollout in the local market - Developed our three-year strategy plan by contributing competitive intelligence and other analysis - Provided quantitative analysis to inform sales strategy related to medical loss ratio - Improved the new-business implementation process to help team navigate personnel changes while enhancing service of customer accounts
- Presented Strategic Recommendations for the development of an innovative technology platform to executive leaders of a Fortune-500 company - Coordinated cross-functional team of Cornell graduate students - Provided competitive intelligence, data-driven consumer insight, and product development plan