Baltimore, Maryland, United States
GTM Operations looks like a coordination function from the outside. From the inside, it's the translation layer between what a business needs and what its systems, tools, and data can actually deliver. Stakeholder-aligned, accountable to real targets, sitting close enough to the revenue motion to feel every gap — and far enough from engineering to know the gap won't close from that direction alone. The GTM operations function is being rewritten faster than most org charts reflect. The loudest AI conversation in the enterprise is happening in IT and engineering — but the operator layer, the seat accountable to a business stakeholder, is where it actually has to land. The gap between where AI is being built and where it needs to work is the most interesting problem in the enterprise right now. Building, testing, and writing about it. More at https://theoperatorlayer.com/
Lead GTM Operations for a global Customer Success organization of 100+ CSMs. Stakeholder-aligned to the WW SVP of Customer Success — accountable for compensation, quota, forecasting, tooling, reporting infrastructure, and strategic process design across the CS and Renewals book.
Strategic Leader in the Sales Operations organization. Covering the WW Customer Success + Renewals organization.
As a recruiter, I work as a talent agent in the IT sector in Baltimore, helping people turn jobs into careers. There are lots of reasons people look for new jobs... work/life balance, career mobility, travel time, salary, lay-offs and promotions. Let me know if you want to discuss your career and what options might be available to you here in Baltimore.