Arnhem-Nijmegen Region
Leidinggevende vaardigheden en het vermogen om anderen te verbinden/motiveren/coachen Analytisch probleemoplossend denkvermogen en stressbestendigheid Echte teamspeler, snapt hoe teamprocessen in elkaar steken en geoptimaliseerd kunnen worden Organisatietalent en planner Sterke communicatieve en sociale vaardigheden Oog voor detail, weet overzicht te bewaren Denkt "out of the box" Sterk in het coördineren van verschillende situaties Geen 9 tot 5 mentaliteit Klant staat altijd op 1
Analyseren en verbeteren van processen over afdelingen heen. Bewaken van de SLA's. Verbinden van de verschillende afdelingen. Bewaken van voorraden. Bewaken/coördineren van high calls. Incident en problem management Klant besprekingen m.b.t. het verbeteren van verleende services. Fungeren als verbindende schakel tussen business en IT. Opstellen en implementeren van verbeteringen. Monitoren van prestaties van de keten aan de hand van KPI’s Spil tussen klant/organisatie en derde partijen. Rapporteren aan management en adviseren over optimalisatiemogelijkheden Coachen en begeleiden van ketenverantwoordelijken binnen de organisatie
Het coördineren van changes m.b.t. nieuwe non-food retail winkels, verbouwingen, sluitingen. Schakel tussen de klant / projectmanager en interne collega's in uitvoering.
- Managing all IT related tasks for 5 countries together with Global Carrier DT Management. - Working on projects like migrating to O365, moving fileservers the cloud / microsoft teams globally. Migrating all local phonesystems to a global system. - Upgrading and installing network equipment when needed with remote teams. - Maintaining relationships with al vendor teams so we can act fast when critical systems that are running in datacentres are down. Or when servers need to be updated when they are out of date, or the applications we use from them. - Being single point of contact for the company arranging hardware, software, contracts, managing the local phonessystems ( latest project implementing the new Five9 call centre and zoomphone) Managing the mobile phone ontracts, ordering pheripherals tablets etc, monitoring the contracts and processes. - Joining daily meetings with management teams all over Europe dicussing point of improvements of for example the servicedesk company we work with or the server teams etc. - Being point of escalation that need to be done, If needed go to one of the countries to fix things myself as of my knowledge from previous job. - Working together with Finance department to get invoice created when I need them, Also approving all kind of invoice’s and payments, Responsible for the yearly budgets. - Taking matters in own hands when others who are responsible are not stepping up.
-Managing and training the ServiceDesk support agents by improving their skills and work the most efficient way. -Managing and inventorying the VPN accounts for all OTIS EMEA users. -Being point of contact for customers IT Managers like Carrier, OTIS, RTX. -Building good strong relationships with the IT Managers but also with the end users for quicker and better results in troubleshooting and resolving incidents. -Picking up the more complicated, time consuming incidents that need my knowledge and large network of people who can help in such cases. -Always available to jump in if help is needed with picking up calls.
Contractor employed to DXC
Junior system Administrator