Crewe, England, United Kingdom
• Customer focused product development and functionality expansion into new markets. • Delivery of bespoke customer focused products within the insurance and telematics market. • Implementation and control of scalable infrastructure. • Responsible for technology purchasing and service contracts.
• Strategic direction and management of Business Change and IT Department within Swift Rent-a-Car Ltd (part of HelpHire plc). • Process engineering to deliver efficiencies in sales conversion and cash collection.
• Definition of, and adherence to IT budgets. • Strategic planning within IT and as part of the CNIC business. • Control of department direction and contribution to business objectives. • Implementation of relevant IT based regulatory compliance.
• Management and development of managers and staff across the Service Desk and Technical Services areas of the IT department. • Technical strategy definition and architecture delivery in-line with business strategy. • Ensuring continued service of the CNIC IT enterprise through current BCPs and DRPs. • Provide the business with all necessary tools to operate and grow whilst observing strict Software compliance regulations. • Implementation and on-going management of a secure data environment across all of CNIC
• Management and development of internal and external project managers, business analysts and software developers within the Broker Systems team and 3rd party development team. • Deliver systemic process efficiencies to CNIC providing cost savings and increasing potential sales and unit retention. • Direct all business requirements gathering, functional and technical specifications definition, testing programmes and project management documentation across both internal and external teams.
• Management of IT development staff, support staff and departmental budgets within the division. • Designing network infrastructure and implementation of operating systems, • Led the re-programming of the data capture system to deliver process efficiencies, reducing costs and improving service to patients.
• Responsible for maintenance of all nursing hospital computer equipment across two sites within the nursing division. • Management of Novell network and all nursing servers. • Training of the patient care plan system to 3000+ nursing staff.
• Day-to-day maintenance and support of all IT equipment, hardware and software. • Development of bespoke applications in Visual Foxpro and VB.