Riyadh, Riyadh, Saudi Arabia
SAB relies on a Dialler Management Agent with over five years of experience optimizing dialler contact strategies and enhancing efficiency in retail collections. The role focuses on automation within the collection system, ensuring alignment with business needs, and delivering daily and monthly reporting to inform actionable insights. Contributions include collaborating with IT to resolve system issues and performing in-depth analysis of metrics like RPCs, call time, and account penetration. With a strong administrative background spanning over a decade prior to the current role, the professional offers expertise in office operations, multitasking, and process improvement. Their work is guided by a commitment to operational excellence, leveraging tools like SAS and SQL to drive data-driven decision-making and support business outcomes.
- Proactively extend support with the team in managing dialler contact strategies for SAB Retail Collections - Daily automation and manual process in the Collection system as much it is supported by business requirements - Part of the team of intensively monitoring and controlling dialler to improve operational efficiency - Work together and collaborate with IT team for any issues may raise in the Dialler - Part of the team that gathers and analyze dialer MI analysis, measuring using RPCs per agent, average call time, account penetration % and attempted % - Monthly KRI submissions - Daily report submissions from yesterday's dialler activity results as reference for defined analysis the next business date
- Directly reporting to the department head. - Responsible in all administration related task for the department.
- Directly reporting to the department head. - Responsible in all relevant HR administration task accordingly.
- Directly reporting to the department head. - Responsible in all relevant administration task in the department.