Markham, Ontario, Canada
Operations Administrator and former Special Projects Coordinator with several years of experience at a leading provider of health care services. In addition to my clinical and customer-service background, I am skilled in Time Management, Microsoft Word, PowerPoint and Outlook.
• Produced sales reports, billing reports and reconciled revenue from Parks Canada Sites on a weekly basis • Created and updated acquisition cards for government employees who oversee purchases for their respective branches • Generated customer and vendor accounts for government employees that need to travel for business purposes • Manufactured reports in SAP and travel systems and organized using Excel functions • Designed official convenience cheque forms for precise and efficient tracking • Updated user profiles using SAP and JIRA programs
•Created new dashboard reports to drive business insight and enable decision making by senior management, including reporting for Portfolio Managers with complete revenue analysis for premium forecast. •Developed master database using advanced Excel functions to streamline bank reconciliation process Produced a monthly deck for CFO and Executive Management regarding all monthly revenue reconciliations for the employee benefits line of business •Built revenue projection reports drilling down to each manager within the line of business for Ontario, working in collaboration with producers to stay aligned with annual budget •Responsible for addressing a critical issue to resolve outstanding credits worth $800,000 displaying problem solving skills with a results oriented approach •Built and maintained effective relationships with insurance carriers to share timely and useful resources for the brokerage
• Contacted approximately 100 potential vendors such as theme parks, entertainment centers and other tourist attractions to increase attendance • Utilized time management and multitasking skills to ensure vendor quotas were achieved prior to due date • Completed application for floats permit with City of Toronto to ensure eight-week deadline was met • Prepared contracts for vendors and entertainment according to non-profits guidelines • Created a directory map illustrating the parade route for senior managements’ approval using Microsoft Paint and Adobe Photoshop • Guided team members by explaining how to / or by resolving technical problems, as well as by providing suggestions to improve their efficiency
• Analyzed event’s expenditures, revenue received and bank statements to locate discrepancies and resolve them prior to balancing the budget • Created MS Excel formulas prevent problems with VLOOKUP and cross referencing between spreadsheets from reoccurring for next year’s event • Organized and maintained alphabetical filing system for clients’ accounts • Produced surveys and sent to companies to obtain feedback on BIA’s performance for developing decisions based on results • Compiled data for spreadsheet to categorize company industries and locations for monitoring purposes