Bulgaria
I was responsible for the successful delivery of software configuration and implementation projects in the area of shopping, pricing, revenue and sales process optimization. Among my main duties were: - Management of the end-to-end delivery of product implementation projects, including requirement gathering, solution and feature design and operational team management - Product configuration and integration into client IT landscape - Project management activities - Process optimizations - End-user training delivery - Collaboration with multiple disciplines, such as business development, product management, sales and product development
I was responsible for analyzing and reporting sales metrics generated by our on-site sales team. I took active part in the preparation of business reviews, target setting and metrics reporting. Among my main duties were: - Business metrics analysis and reporting - Sales target setting - Sales pipeline analysis - Development of team specific dashboards/balance scorecards - Development of internal processes and schedules
I was responsible for leading and managing, developing and motivating a team of Business analyst. Among my main duties were: - General people management functions - Service level/utilization, efficiency targets and CSAT monitoring - Improvement of operational efficiency - Stakeholder management - Cost & expense management - Service portfolio development - Training facilitation and Talent development
I was responsible for leading and managing, developing and motivating a team of Business analyst. Among my main duties were: - General people management functions - Service level/utilization, efficiency targets and CSAT monitoring - Improvement of the efficiency and effectiveness in the day-to-day operations - Stakeholder management - Cost & expense management - Service portfolio development - Training facilitation and Talent development
My Team Lead role was a parallel assignment to my operational Business operations role. Among my main duties were: - Operational team management - Service level/utilization monitoring - Escalation management - SME functions
I was responsible for several business management functions on multiple strategic customer accounts. My responsibilities extended to various projects within the accounts. Among my main duties were: - Account financial forecasting and P&L analysis - Account sales management & coordination activities - Project related purchasing and procurement - Project demand & supply management - Project coordination