London, England, United Kingdom
Over 13 years’ experience in the banking and payments industries, having successfully navigated through different areas such as product management, business transformation, business consulting, audit & regulation.
Helped building Payments Hub and make it grow globally, driving change and ensuring successful implementation of new products and services. My contribution spanned many areas and different geographies, with on site participation in the UK (based), Spain, Portugal, Argentina and Chile. Experience in international payments and local payment schemes across the UK, Europe, North and South America and Asia (high value, instant, file-based, direct debits and others). ▪ Product Transformation: - Definition of message flows, orchestration and integration with local applications. - Definition of accounting flows and reconciliation models. - Implementation of new strategic FX tool. - Implementation of new central liquidity model. ▪ Business Transformation: - Produced business cases across different geographies (Europe, UK & South America), analysing markets, products/schemes, processes, organisation, systems, projects, providers and costs. Engaged with c-suite stakeholders to define the scope for the managed outsource. - Managed asset transitions, including people, systems, processes, projects and providers. Contributed to regulators and unions engagement, organisational change, TOM, comms plans, and service integration. - Defined contractual service obligations and service levels. - Defined target operating models, establishing new processes for service governance, service management and incident management. - Defined global control models, implementing operational dashboards and monitoring alerting systems.