Barcelona, Catalonia, Spain
• Led the Core Payments (1EM + 8 Engineers + DA) and Payment UX (1EM + 4 Engineers + DA) teams • Reduced involuntary churn for Prime (Glovo’s Subscription service) by 35%, through improvements to Auth Process, specialized and configurable retry mechanisms, allowing customers to manage their payment methods and the option for fallback cards for subscriptions • Integrated 4 new Payment Methods in new markets, including Kazakhstan, Tunisia, Romania, and Nigeria • Defined strategy for migrating Glovo Payments to DeliveryHero’s central platform
• Payments Assistant and Commitments Platform - Led the discovery and development from 0 to 1 of the Payments Assistant feature at Nubank. - Payments Assistant centralized all future and recurring financial commitments that the customer could have access to from utility bills, informal transfers, investments, credit cards bills,etc. - Achieved 10% of MAU in the first 6 months of launch - Achieved a 43% Sean Ellis Score (https://learningloop.io/glossary/sean-ellis-score) in the first 6 months - Maintain stakeholder management with other 6 different Nubank teams integrating with the platform • Barcode Payment Modernization - Led the planning and execution of the modernization of barcode, this was a complex regulatory demand that offered hard dates and if not delivered would block Nubank's customer from Paying barcodes, the seconds largest payment method in Brazil.
• Responsible for stabilizing the Barcode product - Reduced barcode error rate by 10x - Drastically reduced frequency in crashes - Integrated with new Partner to help manage volume • Led and developed Automatic Debit for the brazilian market • Managing an APM in the first cohort of the APM Program
• Launched the Chargeback Guarantee Product, securing over 200 active users and generating R$1.5M in revenue in the first year • Tripled the number of new users for Q1/2020 YoY by launching the Self-Signup Flow • Managed two engineering teams and an Associate Product Manager
• Increased merchants' average conversion rate by 5% while maintaining fraud incidence steady, by implementing a multi-model anti-fraud service in collaboration with an external provider • Monitored financial and technical operations at Pagar.me • Managed relationship with all external service providers, from acquirers like Cielo and Rede to card brands like Visa, Mastercard and American Express
• Plan the commercial outcome of 2018 for all the Digital companies in Stone Co. which include Stone, MundiPagg and Pagar.me taking in consideration Headcount, Productivity, Anticipation, New Customers, Churn, expected TPV (Total Payment Volume) to name a few. • Plan the goals used by the Digital commercial team, creating special indicators for each channel (Inside, Field, Large, Sub-acquirer and Partnerships) to make a viable and challenging goal. • Create analyses for the commercial team, to reach the projected goals. • Consolidate the information from every channel for the director’s board, presentations were used for investor’s meetings.