Vila Nova de Gaia, Porto, Portugal
Currently I'm a Advanced Project Manager in Customer Professional Services at Feedzai, delivering and managing software projects with companies in Financial area in LATAM Region. During 5 years, i worked as a Senior Consultant Engineering at Bold International, I have worked at one of the biggest clients of Bold, the Sonae BIT (Business Information and Technology), as an Infrastructure Project Manager. Nowadays I'm working as a Delivery Project Manager in another Bold client, NOS, one of the larger telecommunications companies operating in the Portuguese market. During almost 5 years I were responsible for managing, monitoring and coordinating of multidisciplinary projects of operation and maintenance systems of highways. Maintenance and configuration of road telematics equipment and toll collection (manual, electronic and Multi-lane Free Flow). Monitoring and coordination of the outsourced external maintenance teams (SLA’s, KPI’s). Maintenance responsible of seven datacenter infrastructures (communications, energy and cooling system) and contact with suppliers / maintenance teams of first line for resolution of anomalies. Configuration and provisioning of communication equipment, switches and routers (Cisco, Huawei, Enterasys) WAN, LAN and Wifi data networks. During 1 year, I held the position of Network Manager responsible for multidisciplinary activities related with systems and platforms of telecommunications network of a Telecommunication’s Operator – Optimus. Involved in packet switching team, providing support to corporate data services (Ethernet Virtual Private Line) to several clients (companies), on the Metro Ethernet network, in Cisco and Huawei equipment’s (routers and switches). During 2 years, I worked as a Research and Development Engineer in the Automation Power Systems Department of Efacec, one of the largest Portuguese companies working in energy business area. I were researching different communication technologies for application in the smart meters for the biggest smart grid project in Portugal, so called “Inov Grid” a project of EDP. Specialties: Technologies and Project management, Delivery
BAU tasks: Leading projects by coordinating between external client(s) and internal cross-functional teams consisting of technical roles in a multicultural environment; Lead project from start to finish, working with teammates from strategy, business analysis, engineering and quality assurance. Shepherd the team through challenges and ambiguity; Lead every aspect of the project including but not limited to budget, timeline/scope, resource capacity / allocation, change management. Prepare and conduct project meetings with the clients, including Show and Tells, Product Demos, Scoping Workshops and Steering Meetings. Senior Stakeholder communication - present weekly meetings to clients and also Steering Committee meetings to Senior client stakeholder to communicate progress and risks at a Project & Program level and drive decisions Being ‘value driven’ - Ensure project roadmap supports the Customer Success team and business objectives to lead to ‘value’ beyond Delivery Risk management - Effectively assess project risks, both technical and non-technical in nature, and deploy mitigation plans, internally and with clients; Lead internal ceremonies - Dailies, Refinements and drive decisions and conclusions with cross-functional teams and leaders Consultative Mindset - Learn over time the client’s considerations and advise them on the right solutions while managing expectations Product - Our Product is key to the success of our clients. Learn the Product effectively and engage constructively and regularly with the Product team Delivery & Execution Excellence Oversee the successful delivery of complex software projects across fintech clients; Implement and optimize delivery frameworks (Agile, Scrum, Hybrid) for predictability and quality; Track and improve key delivery metrics: schedule adherence, quality, scope, and velocity; Talent & Culture
Act as the primary point of contact for Feedzai’s customers and foster positive relationships with them in that role. Understand each client’s expectations and requirements and effectively communicate them across functional teams. Work with Data Science and Risk Analyst teams to map the client’s fields to Feedzai’s standard data dictionary for that use case. Design process flows based on the customer’s event flow and current state. Perform project management tasks such as communicating the project status to both internal and external stakeholders, reminding clients about implementation milestones along with their due dates, facilitating meetings, taking meeting notes and leading projects from start to finish. Work with the portfolio manager to manage client backlog and understand project timelines. Define and assess project risks and effectively devise mitigation plans. Provide updates to internal cross-functional partners (Product Management, Product Development, Portfolio Managers) on customer perspectives, risks, strategic insights, issue resolution activities, and expansion opportunities. Collaborate with the product and software development teams to ensure customer feedback is incorporated into our product roadmap.
At Feedzai we're coding the future of Commerce with today's most advanced Risk Management platform powered by Big Data and Machine Learning. Leading cross-functional teams through the entire project lifecycle and being the client's primary point of contact, I handle multiple priorities and hold accountability for project execution: - Lead cross-functional teams consisting of technical roles in a multicultural environment; - Prepare and conduct project meetings with the clients, including Show and Tells, Scoping Workshops and Steering Meetings; - Communicate the project overall progress, milestones, timeline, risks, dependencies and support the decisions to senior stakeholders; - Ensure project roadmap supports the Customer Success team and business objectives; - Define and assess project risks, both technical and non-technical in nature, and effectively deploy mitigation plans ; - Lead a project from start to finish, working with Feedzai clusters from strategy, business analysis, development and quality assurance; - Lead as a consultant to clients by understanding their expectations and requirements and effectively communicating across functional teams.
Principal activities as a PM - Delivery manager: - Guarantee the delivery of the project within the defineddeadlines, scope and budgetLeading and coordinating all project resources (internal,external, partners, etc.). - Setting and managing scope and objectives of the project - Develop the implementation change management plan - Develop and monitor the execution of detailed project plans - Identify and manage project risks by ensuring their mitigation - Lead and coordinate several projects simultaneously Communication of project status and progress to the C-Level - Cretae and assembly all necessary documentation approval (Status reports, KPI, Requirements Documentation) - Communication with the project team - Management the project team and assure that understand scope and client requirements.
As Senior Project Manager at Vodafone client; as a Senior Project Manager, working on the Internet In The Car (IITC -SSO) project in Vodafone M2M and B2C Portal, with well- known automotive industry household names (e.g. Audi, Porsche, Daimler - Mercedes): - Bringing together between several teams from different suppliers (with teams > 30 people), overseeing team leaders and deliverables. - A project with multiple geographies and time zones (UK, India,Portugal, Germany, Egipt). Coordinating the teams to make sure the project is delivered on time and with the needed quality to match Vodafone's standards. - Interfacing with multiple stakeholders, managing and meetingexpectations, responsible for organizing the teams go live activities, coordinating teams and suppliers to ensure a world class software delivery. - A role where problem solving, thinking outside of the box and keeping an open mind are key, along with being able to interface from technical stakeholders to directors.
▪ Management of Projects in several IT areas such as Voip Communications, data networking and switching, Datacenter services like Virtual Machines (VMWare - SRM), Firewall (Checkpoint and Fortinet), Storage Services, SAP and Cloud Services; ▪ Implementation of Agile Methodologies, Scrum and Kanban Frameworks for Project managing, in collaboration with PMO practices;, Waterfall model also; ▪ Planning & Implementation projects in several Corporate Customers in different business areas, such as Energy, Health, Public Administration, Tourism, Finance and Retail, E-commerce, Banking, Insurance managing rollouts and capacity; ▪ Release Management, delivering projects according to the scope and planning and milestones agreed with project key stakeholders in steering committee and rollout meeting's; ▪ Managing of project portfolio with several projects, in the pipeline with a major investment's budget of Millions of euros; ▪ Internal and external reporting for the business unit and for steering and status meetings with the client.