Greater Madrid Metropolitan Area
With more than 20 years of experience in the international BPO & contact center industry, my motivation is to help emerging & the most prestigious brands on the planet to apply a balanced combination of people, processes & technology to address memorable connections with there consumers.
Executive Board Advisor supporting Assist Digital’s global growth ambitions by shaping go-to-market strategy, strengthening pipeline management, and driving commercial acceleration across key markets and revenue opportunities.
Established in 1998, IGT Solutions provides AI-led BPO, Technology, Data Analytics and Digital Services & Solutions for clients across multiple industries. Invested in helping clients grow and leverage next-gen technologies, IGT offers end-to-end CX services and solutions for an AI-enabled core for its clients. With over 30 global delivery centers across 11 geographies, IGT Solutions supports digital transformation journeys and helps global enterprises to deliver differentiating customer experiences. Recognized amongst the“25 Fastest-Growing BPO Providers’ Annual Growth Rate by Gartner’s. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
With over 20 years of experience in the international BPO & contact center industry, my motivation is to continue connecting emerging companies and the most prestigious brands on the planet with their consumers. Along with a highly qualified team of international CX, sales, digital & analytics experts from over 20 countries, I help brands identify customer journey, sales and process improvements and deliver personalised solutions that contain empathetic human interaction, cutting-edge technology and smart process automation.