PEDRO RIOJAS

Information Technology Analyst

Phoenix, Arizona, United States

About

Highly skilled IT Professional with over 7 years of experience managing enterprise desktop infrastructure, datacenter operations, and endpoint environments. Leveraging an active CompTIA CYSA+ certification and an ongoing Master of Science in Cybersecurity to transition into specialized roles across Security Operations (SOC), Vulnerability Management, and Security Administration. Proven track record of protecting enterprise assets using CrowdStrike, SCCM, and Active Directory, combined with strong incident handling and risk analysis competencies.

Experience

  • Technical Support Analyst at Exact Sciences
    May 2024 - Present · 2 yrs 3 mos

  • Information Technology Analyst at HCL America, Inc.
    Jan 2023 - May 2024 · 1 yr 5 mos

    Module Data center.

  • Deskside Analyst at Pomeroy at Stryker
    Mar 2022 - Jan 2023 · 11 mos

    Managed Azure Active Directory objects, provisioning permissions under a strict least-privilege access baseline. Monitored, gathered and organized system event logs to assist engineering groups with security incident investigation and remediation. Implemented enterprise Intune enrollment configurations including Bring Your Own Device (BYOD) and Corporate-Owned Personally Enabled (COPE) policies.

  • Deskside Support at Apex Systems at Boeing
    Sep 2021 - Mar 2022 · 7 mos

    Managed Active Directory environments to enforce secure password resets, unlock corporate accounts, and deprecate stale user profiles. Mitigated endpoint vulnerabilities by enforcing local drive encryption via McAfee Drive Encryption. Evaluated, prioritized, and fulfilled technical security incidents within high-security enterprise network controls.

  • Datacenter Operator at DXC Boeing
    Mar 2021 - Sep 2021 · 7 mos

    Executed software and firmware patching protocols for live datacenter production servers to maintain security baselines. Monitored data center environmental metrics, systems, and networks to maximize efficiency and mitigate localized operational risks.