The Hague, South Holland, Netherlands
I am driven with an undeniable 'can-do' attitude and I rely on my ability to come up with new ideas or ways to do and solve things.
Management & Support of the IT environment of all KBGA systems and applications, making the Netherlands library collection visible, usable, sustainable and on-line. - Windows / Linux OS, storage, networks and security - Oracle/SQL databases, SW and web services - Java/JBoss (thorntail/SpringBoot) applications and Solr search platform - Incident troubleshooting and changes implementation - Single point of contact (SPOC) for ContentRelease and KBGA DevOps teams
> Member of the Automation DevOps Support Team, helping other DevOps teams with: - OS installation, configuration and patching, using an Ansible playbook as a common layer between the platform and the Business Applications (OS, HW, networking, firewalls, monitoring, user management, ...) - Support, bug fixing and feature enhancement for our own developed products. - Access Management: central account management, authentication and authorization of users on Nems-IT systems (LDAP solution which interfaces with the KPNNL AD) - Automated Deployment: centralized repository and distributed deployment platform. - Monitoring & Alarming: responsible for the handling active monitoring of the Core IT business systems In addition, we are responsible for: - Educate developers on how to commit their work and how can they make use of the DTAP environment and CI/CD pipelines that are in place. - Managing and supporting Continuous Integration/Continuous Delivery (CI/CD) pipeline using Jenkins - Managing the Development and Test environments, which consist of several bare metal and virtualized servers with different OS like Solaris, RHEL6 and RHEL7. - HW/OS management for +800 servers (Solaris Bare Metal servers/zones, VMware VMs, RHEL7 bare metal) in DTAP environment. > Experienced in using JIRA software with Jenkins/git for real time bug tracking and issue management. > Created Ansible playbooks to automatically install packages from a repository, to change the configuration of remotely configured machines and to deploy new builds. > Install and configure Icinga as IT infrastructure monitoring tool for monitoring host resources such as processor load, disk usage, system logs, monitoring applications, services, and network protocols.
2nd line support & maintenance Operational Support Systems (OSS) for T-Mobile Netherlands: administration, maintenance and troubleshooting of hardware, OS and applications. Account provisioning, backups, installation/upgrade SW and documentation updates. 24*7 technical support. Ticket handling. - PoC for T-Mobile Operations Citrix OAM/VDI platform - Contribution for incident resolution SLA > 90% - Contribution for P3 Connect Mobile Benchmark T-Mobile consecutive wins (2016, 2017, 2018) Main applications under support: NOKIA: NetAct 16/17, Traffica, Performance Manager Huawei: iManager: U2000, CloudeCore, PCRF IBM/Huawei: AcrossFM & Netcool Alcatel GO-Global for UNIX Ericsson: SO-EM Citrix: FrontStoreWeb / Studio RES ONE: Workspace Manager, Automation Manager Windows: Server 2008/2016, Active Directory, App-V Sequencer & Virtualization VMware: vSphere/vCenter HP OpenView: NNMi-Network Node Manager, OMU-Operations and Maintenance. BSM-Business Service Maintenance Daily tools/tasks: linux, SQL, oracle, DB, windows powershell.