Portugal
Salesforce Consultant and Software Engineer with 4+ years of experience delivering scalable digital solutions for international projects across retail, sales, and customer experience domains. Specialized in Salesforce Experience Cloud, Service Cloud, and Sales Cloud, with hands-on expertise in platform customization, solution architecture, integrations, and AI-driven customer support solutions using Salesforce Agentforce. Experienced working in cross-functional agile teams, leading end-to-end implementations, and collaborating directly with stakeholders to transform business requirements into intuitive, high-impact digital experiences. Throughout my career at Capgemini, I have contributed to multinational projects across multiple countries, taking responsibilities that include: - Technical delivery leadership - Salesforce development and customization - Business analysis - Release management - UX-focused solution design - Customer portal development - AI-powered automation initiatives Passionate about combining technology, user experience, and business strategy to build scalable solutions that create measurable operational impact.
Salesforce Technical Consultant | Delivery Lead Experience | Experience Cloud • AI Solutions • International Digital Transformation Projects