Caxias do Sul, Rio Grande do Sul, Brazil
- Provide operational and technical support for users of a vehicle registration and license plate management platform. - Analyze and resolve issues related to biometric validation, digital identity verification, and user access. - Perform database updates and operational corrections when required. - Support inventory reconciliation and serial number validation processes. - Investigate invoice association and registration workflow issues. - Assist customers through ticketing and messaging platforms, ensuring compliance with state-specific regulations and business rules. - Collaborate with internal teams to diagnose software, workflow, and integration-related issues. - Support processes involving external systems and government-related services
- Preparing and handing off laptops for new hires; - Hardware deployment and dispatch; - Handling IT support tickets in Freshservice, tackling backlog items to keep requests on track and maintain smooth operations; - Providing remote IT support to employees worldwide, troubleshooting and resolving issues on their devices; - Maintaining and updating internal solution articles to improve IT support efficiency; - Contributing to cost-effective and sustainable IT operations through the careful reuse of hardware components; - Tracking and managing IT assets, including deployment, user assignments, device models, and company property tags. - Perform device enrollment into Microsoft Intune, ensuring successful installation and connection to the company’s management environment. -Presenting IT integration for new employees, guiding them through tools, systems and best practices. -HelpDesk support for 2000+ users
- Assisted with hardware setup and maintenance for laptops, desktops, and monitors; - Supported local users with troubleshooting and device replacements; - Helped organize and prepare IT assets for new employees; - Gained foundational knowledge in IT operations and end-user support.
- Managed and updated spreadsheets to support HR processes and employee data tracking; - Ensuring LGPD (Brazilian Data Protection Law) compliance by organizing and distributing consent forms to all local employees; - Verifying employees' college enrollment documents to ensure eligibility for the company's tuition assistance program; - Assisted in daily administrative routines and document handling.
- Assisted with loading and transporting heavy materials such as cement bags, wood, and pipes for water systems; - Handled reception and assisted customers with questions; - Recommended hardware products and parts based on customer needs; - Handled customer payments and transactions.