Gothenburg, Västra Götaland County, Sweden
Business Change Manager with more than 10 years of international experience helping global organizations deliver transformation through stakeholder engagement, business readiness, adoption, and operational improvement. My experience spans global transportation management system deployments, organizational change management, rollout readiness, governance, capability building, process standardization, and cross-functional stakeholder engagement. I help organizations realize value from strategic initiatives by aligning people, processes, and technology. Throughout my career at A.P. Moller - Maersk, I have supported global transformation programs, SAP Transportation Management implementations, customer experience improvements, and operational excellence initiatives across multiple countries, cultures, and business functions. My approach combines structured change and project management practices with coaching, facilitation, collaboration, and a strong focus on delivering measurable business value. I have extensive experience working with senior stakeholders across local, regional, and global organizations to align business objectives, manage change impacts, and enable successful adoption of new processes and technologies. I am passionate about helping people successfully navigate change while turning complex transformation programs into practical and sustainable business outcomes. I particularly enjoy building engagement, developing capabilities, and helping teams thrive through periods of transformation
Leading change management, business readiness, and stakeholder engagement activities supporting the global rollout of a transportation management platform across multiple countries and business functions. Responsible for driving adoption, deployment readiness, stakeholder alignment, governance support, training, communications, and implementation activities to enable successful business outcomes. Key Achievements - Supported transformation and business adoption activities impacting approximately 20% of Maersk's global inland transport volume. - Recipient of two Maersk Star Awards in recognition of contributions beyond role expectations. - Served as acting team lead for a globally distributed team of seven colleagues across seven countries, ensuring continuity of delivery, stakeholder engagement, and team coordination during leadership absence. - Led stakeholder engagement activities across local, regional, and global business functions to support deployment readiness and adoption. - Facilitated business readiness assessments, deployment planning, and change impact activities to support successful country rollouts. - Drove process standardization and adoption of best practices across markets to improve operational consistency and business outcomes. - Delivered change communications, coaching, training, and adoption support across multiple implementation lifecycles and country rollouts.
Led organizational readiness and business transformation activities for SAP Transportation Management deployments across multiple markets, helping prepare stakeholders, processes, and operational teams for new ways of working. Key Achievements: - Led change impact assessments and readiness activities supporting SAP Transportation Management deployments across multiple markets. - Enabled stakeholder and leadership alignment around transformation objectives, deployment priorities, and adoption needs. - Supported deployment planning, readiness reviews, and go-live activities to improve organizational preparedness and business adoption. - Drove adoption of new operating processes through communications, engagement, and change management interventions. - Partnered with project and business teams to mitigate change-related risks and support successful implementation outcomes.
Led capability-building, training, and digital adoption initiatives for Customer Experience across Scandinavia, supporting organizational change, new ways of working, and stakeholder engagement through facilitation, communications, and continuous learning initiatives. - Key Achievements Achieved an average facilitator rating of 4.86/5 across approximately 250 participants. - Selected as Train-the-Trainer facilitator for the Care PRO 2.0 Customer Service program and supported delivery across multiple regions. - Led capability-building and adoption activities supporting customer experience transformation and digital ways of working across Scandinavia. - Successfully transitioned training delivery, workshops, and stakeholder engagement activities from classroom-based to virtual formats during the pandemic. - Acted as regional SME and coordinator for e-commerce improvements and the rollout of global and local digital initiatives. - Partnered with leadership teams to identify capability gaps, improve employee confidence, and support customer satisfaction objectives through targeted learning interventions.
Globally responsible for the operational customer service of two Global Key Client accounts. This position was formed to give focus to Global Key Clients. As the first GCBP for these accounts, primary focus was put on standardisation. Key Achievements: - Improved customer satisfaction from detractor to promoter through operational improvements, stakeholder engagement, and standardized customer experience processes. - Established global routines supporting customer experience and operational consistency across key accounts. - Coached colleagues in multiple countries on customer challenges.
Local point of contact for a number of forwarders/BCOs. Key Achievement: Significantly improved customer satisfaction across assigned accounts through proactive stakeholder management and operational service improvements
Responsible for content and development of Insideflyer.se (previously Bonusfeber.se), a travel website full of news, articles and good hints for travellers interested in making the most out of their journey regardless of travel frequency. Since the start of the project in august 2014 we have exceeded our own expectations and now belong to the most popular travel websites within our focus area in the Scandinavian region in terms of unique visitors and page views.
Managed crew scheduling optimization processes supporting more than 1,300 cabin crew members, balancing operational robustness, cost efficiency, and service delivery. - Cross department coordination to create a "best solution" in terms of cost, profitability and robustness for the remaining planning and execution process. - Onboarding of new colleagues - Production of training material - Super user Jeppesen CMS (Tracking) - SME for roster maintenance in various projects Additional role: - Member of the SAS Facebook support team as subject specialist as well as general communication to clients both under normal and critical conditions (e.g ash-cloud and snow storms).
Part time alongside studies. Full time during summer (May-September) - Check-in and gate duties - VIP/CIP services - Staff coordination - Supervisor assistance, handling of special cases and irregularities - Member of SAS Facebook support Team (http://www.facebook.com/sas)
Sales of advertisements in newspaper supplements and magazines as well as TV4 TextTv taking an active part in developing projects with the customers and project management.