Greater Munich Metropolitan Area
I'm a dedicated worker who can quickly adapt to the tasks requiring my attention. Self-motivated and methodical, I welcome challenges as they allow me to keep surpassing myself and learn from their experience. Thanks to my studies abroad and international work, I'm very comfortable working in teams of people from all horizons. I started my professional journey as a technical engineer and trainer, progressed through project management and team leadership roles, specializing in the implementation and support of communication systems. Currently, as a Solutions Consultant, I serve as a technical expert in the sales cycle, providing tailored demonstrations, training, and solution design. Throughout my career, I have combined technical expertise with client-focused consulting to deliver effective IT and communications solutions to English, French and German-speaking audiences.
- Technical point of contact during the sales cycle running customized demonstrations, providing technical training. - Interface between Engineering, Customer Care, and Support teams to troubleshoot any issues, providing detailed input to diagnose and resolve client issues. - Sales Teams support to identify and close opportunities, cooperate to develop sales strategy - Design of UCC & IT-Support solutions and delivery of proof of concept configuration
- Project management and solution design based on customer requirements - Bid Management - Sales Support as interface between Sales and Technical department as well as pricing and calculations for individual projects - Trigger for further internal product development according to market requirements
As the leader of the IMS and VoIP services team, I'm in charge of: - Technical lead of the 3rd level support team - 1st contact person in escalations for customers, vendors, partners and colleagues - Operation and maintenance of the voice systems - Organisation of integration, commissioning and placing into operation of new systems - Organisation of the processes and task distribution within the team - Planning and execution of trainings - Documentation of system landscape, interfaces and processes
As the Project Manager for the implementation of a new VoIP Switch, I'm in charge of: - Installation and set-up - Integration and interconnection with existing Voice systems - Planning of test phases - Planning of resources - Coordination between Vendor, Integrator and M-net
Training in the HLR/HSS(LTE) distributed (One-NDS) technology of NSN at its most advanced level. Maintenance of the equipment used in Mobile Networks (including SUN/FSC based). Coordination of the tfk team (3-6 people), handling of training offers, task distribution, planning of the internal competence development of team. As a direct interface with NSN, developing new trainings and update equipment as well as preparing customer specific hands-on workshop and troubleshooting sessions to match needs. Trainings in English, German and French.
Designer for an electronic steer wheel, adapting to side winds and enforcing course correction.
- Study of the Quality of Service (QoS) on a limited bandwidth connection and possible applications on recon drones. - Traffic optimization through prioritization of real-time applications. - Usage of Linux based network management tools (iptables, traffic control..) and wireshark.