United States
10+ years of Cybersecurity experience. Each day is about delivering the best experience for my customers.
- Quarterback customer portfolio through the full client life cycle from product deployment to steady state (operational use) - Understand client’s security posture and assist in implementing security operations best practices - Provide consultation on how clients can leverage Exabeam within their Security Operations and drive adoption of our technology - Be a trusted advisor on use case implementation based on client’s security coverage and top risks - Act like a technical liaison for internal support teams who interface with support engineers, product managers and engineering department - Collaborate with Product Management teams to manage all actions related to feature requests - Prepare and deliver Quarterly Business Reviews (QBRs) with customers to review overall health of the account
As a technical liaison, assisting customers with deployment of SaaS based security solutions and implementation of best practices to help them achieve NIST, ISO, GDPR, HIPAA, PCI-DSS etc. compliance. Conduct Webex calls to understand the customer’s on-prem or cloud (AWS, Azure or GCP) environment and map their use case to Qualys’ solutions by means of technical presentations. Working closely with the engineering team to understand product architecture, perform escalation management and report feature requests to accelerate product evolution.
Provided customer support and onboarded high‐quality service professionals through web meetings. Monitored trends and coordinated with relevant departments to expand market share and ensure customer success.
Designed a custom network protocol, the Aspire Data Protocol (ADP), to transmit JSON data schemas between client and server via TCP. Scheduled regular meetings with partners and customers to gather feedback on the product. Worked with the engineering team to develop requested features and improve overall product posture.