United Kingdom
"Intelligence is the ability to adapt to change" - Stephen Hawking I have a proven track record of adapting to a range of different challenges. Experienced Office Manager and Administrator. I'm positive, enthusiastic and take satisfaction from doing my job well.
As an integral member of a compact HR team at an Education Technology firm with staff in the UK and Ukraine, I spearheaded HR administration and office management. I managed the entire onboarding and offboarding process, including DBS and pre-employment checks, and conduct induction programmes for new joiners, both in person and remotely. Managed the the 3 and 6 month probation process and assisted the HR manager and other managers in disciplinary and grievance procedures. Some of the key contributions include: * Implemented a new HRIS within 2 months, completing ahead of schedule. * Management of all HR systems such as HRIS, ATS, and benefits platform, ensuring all systems are operating smoothly, keeping up to date with product releases and implementing the new features. * Increased benefit engagement through effective management of HR systems and benefits platforms. * Introduced and managed various employee benefits, significantly increasing engagement. * Launched employee engagement surveys, fostering improvements in employee relations. * Continuously review HR processes and maintaining documentation, such as onboarding and offboarding procedures and the employee handbook. * Managed new office site opening, including fit-outs and coordinating end of lease transitions.
Onboarded and offboarded employees, conducting pre-employment checks to ensure compliance and fit. I managed contract preparations, including drafting offer letters and coordinating changes in roles. Additionally, I configured IT logins for new starters and efficiently resolved company-wide IT issues. Serving as the primary contact for HR-related staff queries, I coordinated with outsourced HR advisors to address and resolve issues. I implemented and managed the Perkbox benefits portal, enhancing employee satisfaction through effective benefits communication and management. Maintained HR policies and documentation, ensuring compliance with GDPR and actively promoting diversity policies. I organised company events, including holidays, Christmas parties, and team nights out, carefully adhering to budgets and ensuring successful, inclusive gatherings. Some of the key contributions include: * Enhanced contractor onboarding processes and ensured strict adherence to vetting procedures, including DBS checks. * Developed contracts and work schedules for up to 65 contractors simultaneously, processed invoices and managed payroll. * Produced a contractor timesheet and invoice guide, achieving a 90% accurate and timely submission rate. * Negotiated high-value contract extensions with major clients such as One Savings Bank, BUPA, and EY, generating over £200k in revenue. * Orchestrated financial tasks including payroll management, accounts payable/receivable, and invoice reconciliation.
During this time, I delivered comprehensive back-office support to various legal teams, effectively managing document handling and department operations. Collaborating with the HR department, Family Law, Property Law, and Employment Law teams, I implemented a range of administrative procedures tailored to each specialty. I processed invoices and generated purchase orders, significantly bolstering our financial operations. Additionally, I conducted detailed departmental assessments for DSEs, expectant mothers, and vulnerable staff, ensuring compliance with health and safety standards and promoting a supportive work environment. • Managing personnel memberships according to practising regulations • Training and on-boarding new staff • Responsible for maintaining organisational charts and disaster recovery charts for the Firm • Taking charge of departmental changes and implementing these changes • Inputting and updating information on office databases, such as Sugar CRM system and Nelsons Intranet • Ensured solicitors received up to date and concise legal information in a timely manner in order to represent their clients well • Archived legal files across a range of departments, ensuring there were no outstanding fees and files were up to date. Ensured electronic files were equally prepared and filed accurately • Wrote letters to legal partners and clients, ensuring information provided was accurate, • Implemented a master bundle for case trials in the family department in order to keep them updated efficiently • Created legal bundles, which contained a collection of legal documents and other miscellaneous information. • Processing invoices and raising purchase orders • Marketing seminar and event coordinating/ booking • Providing support to CEO, Associates and management in relation to all day to day queries and job requests
Provided front of house support on main desk and consulting suite clinics. Dealing with patient medical files and providing great customer service to all staff, patients, and guests. • Management of the hospital’s main desk, switchboard, and clinic reception desks • Arranged appointments via phone and face to face as per Consultants, Surgeons and Doctors diaries • Handled currency, cheques and credit transactions and cashing up at the end of shifts • Management of clinics and requesting patient’s medical notes • Checked in patients for their appointments and surgeries and admitted patients to the hospital wards • Catalogued & distributed mail around the hospital • Arranged travel bookings for staff and visitors • Replenishing stock supplies • Managing incoming and outgoing calls