Scarborough, Ontario, Canada
I am a dedicated and results-driven professional with experience in customer service, sales, and digital marketing. With a strong background in customer engagement, sales support, and technical troubleshooting, I thrive in fast-paced environments that require adaptability and problem-solving skills. In my roles as a Technical Support Advisor, Customer Service Representative, and Field Sales Representative, I have successfully built strong client relationships, increased customer retention, and contributed to business growth through effective sales strategies. Additionally, my experience as a Digital Marketing Coordinator has equipped me with expertise in social media management, content creation, and data-driven marketing strategies to enhance brand visibility and engagement. My skills include: ✔ Customer Service & Technical Support ✔ Sales & Client Relationship Management ✔ Digital Marketing & Social Media Management ✔ CRM & Project Management Tools (HubSpot, Salesforce, Asana) ✔ Data Analysis & Performance Tracking ✔ Event Coordination & Trade Show Management
• Provide travel information to Platinum Card holders on destinations, transportation, accommodations, and costs, recommending suitable options. • Plan and organize vacation travel for individuals and groups, ensuring seamless experiences. • Promote destinations, tour packages, and exclusive travel services to enhance client experiences.
As a Technical Support Advisor at Concentrix, I consistently achieved a customer satisfaction rating of over 95% by providing timely and effective technical solutions. • Analyzed and fixed technical issues with hardware and software to ensure smooth operations for clients. • Collaborated with internal teams to escalate and address unresolved technical concerns, ensuring customer satisfaction and retention.
Client - Scotiabank Product - Accidental Death Insurance • Provided exceptional customer service by handling over 200 client inquiries daily, ensuring prompt and accurate responses. • Resolved client complaints efficiently, maintaining a high level of professionalism and customer satisfaction. • Safeguarded client privacy and sensitive data, adhering to strict confidentiality protocols.